JPMorganChase
Technology Support III - SRE/ Infrastructure/ Application support, Linux administration, Shell/ Python
Be an Early Applicant
Provide end-to-end application and infrastructure support, ensuring operational stability and performance while troubleshooting and resolving issues in production environments.
Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III at JPMorgan Chase within the Commercial & Investment Bank Team , you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
Additional Information:
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III at JPMorgan Chase within the Commercial & Investment Bank Team , you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Work on some of the most complex problems at the intersection of two dynamic industries: finance and technology.
- Partner closely with our clients (LoBs) to understand their needs in order to shape the support roadmap.
- Interact with other high-performing teams to inspire innovation and champion change throughout the bank.
Required qualifications, capabilities, and skills
- Formal training or certification on Technology Support concepts and 3+ years applied experience
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Proficient in Linux administration, host performance tuning, and Unix Shell Scripting.
- Strong knowledge of Python, Bitbucket, and git source repository.
- Experience in Production management L1 Support and Postgres database.
- Understanding of ITIL, including Incident, Change, and Problem Management.
- Understanding of network load balancing and related concepts.
- Skilled in using tools such as Nagios, Grafana, Service Now, Datadog, and Splunk is required.
- Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on-premises and public cloud.
- Understanding of Cloud/AWS and Jira project management tooling is required.
- Excellent communication skills, problem-solving abilities, and experience working with global teams in a collaborative environment.
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
- Good to have triaging skills.
Additional Information:
- Will be required to work in 2 shifts covering APAC/EMEA BAU working hours.
Top Skills
Bitbucket
Datadog
Git
Grafana
Linux
Nagios
Postgres
Python
Service Now
Splunk
Similar Jobs at JPMorganChase
Financial Services
As a Software Engineer III, you will design and develop secure, scalable technology products, analyze large data sets, and contribute to software engineering practices. You will be responsible for coding, troubleshooting technical issues, and ensuring adherence to agile methodologies.
Top Skills:
CucumberGitJavaJenkinsJunitKafkaLinuxMavenReactSpring Boot
Financial Services
As a Technology Support III, you will ensure operational stability and performance of production application flows, troubleshoot issues, and support service delivery operations.
Top Skills:
AppdynamicsCi/CdDatadogDynatraceGeneosItilPythonShell ScriptSQL
Financial Services
As an Analyst in Controls, you will enhance the control environment, monitor compliance, and analyze data while partnering with global teams.
Top Skills:
AlteryxExcelMS OfficePowerPointTableau
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
