JPMorganChase Logo

JPMorganChase

Technology Support III / Incident Management

Reposted 5 Days Ago
Be an Early Applicant
Hybrid
Columbus, OH
Mid level
Hybrid
Columbus, OH
Mid level
As a Technology Support III member, you'll manage operational stability and performance of production application flows while troubleshooting service interruptions. You'll work closely with stakeholders, lead incident management processes, and ensure compliance with regulations. Your role includes monitoring production environments, analyzing trends, and promoting continuous improvement across technology services.
The summary above was generated by AI

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Infrastructure Support Incident Management, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
  • Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
  • Lead, review and analyze impacts along with implementing technology controls to meet existing and new global regulatory requirements
  • Identify all resources needed and lead technology incident regulatory impact bridges under time pressure to drive the collection and submission of all in scope regulatory requirements
  • Assist in the development and implementation of the Firm's technology policies, standards, procedures, control guidance and training
  • Develop and maintain strong business and technology relationships, becoming a trusted partner, as well as building relationships with corporate functions such as Audit, Compliance, Risk and Corporate IT Risk teams
  • Design and manage personal improvement plan to set and meet team and individual performance goals
  • Participate in post-incident reviews and problem management activities with a commitment to continual learning and process improvement
  • Contribute (proactively) to improvement activities during incident downtime


Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  • Expertise in product and infrastructure support
  • Experience in risk and controls, ensuring company-wide standards are met
  • Strong teaming skills in collaborating with peers and senior technology and Business management
  • Strong organizational skills and the ability to prioritize workload to meet critical regulatory report submission deadlines
  • Expert in influencing and engaging key stakeholders across all contributing teams and disciplines
  • Proficient in PowerPoint, Excel and Word
  • Must be able to work Thursday, Friday, Saturday and every other Wednesday 8amET -7:30pmET


Preferred qualifications, capabilities, and skills

  • Experience with one or more general purpose programming languages and/or automation scripting
  • Working understanding of public cloud
  • Familiarity of Financial Services and key drivers of business performance
  • Experience in Risk Controls in a very large Technology environment
  • Incident Management experience


About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Similar Jobs at JPMorganChase

19 Hours Ago
Columbus, OH, USA
Mid level
Mid level
Financial Services
The Security Engineer III plays a crucial role in delivering security solutions, ensuring high-quality production code, and applying security engineering knowledge to various technical areas. Responsibilities include executing security solutions, analyzing incident data, enhancing team diversity culture, and leading training activities.
Top Skills: Ci/CdEndpoint Security ToolsMac Operating SystemsWindows Operating Systems
9 Days Ago
Hybrid
Columbus, OH, USA
Senior level
Senior level
Financial Services
As a Supplier Cybersecurity Controls Assessor, you will manage technology and cybersecurity control assessments of suppliers, validate technical risks, document control vulnerabilities, and identify process improvement opportunities. You will collaborate with the Global Cybersecurity team and work on compliance with corporate standards.
2 Hours Ago
Hybrid
Columbus, OH, USA
Senior level
Senior level
Financial Services
As a Senior Associate in Risk Management focusing on Fraud Risk, you will track and analyze fraud trends, collaborate with teams to improve fraud detection systems, and develop strategies to enhance authentication processes. You'll leverage data to identify risks and mitigate fraud losses across various channels.

What you need to know about the Kolkata Tech Scene

When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account