As a Technology Support II, ensure operational stability by troubleshooting and resolving production application flows and collaborating with teams to manage incidents and changes.
Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Infrastructure Platforms, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Infrastructure Platforms, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end service delivery supporting business operations.
- Improve operational stability and availability through participation in problem management.
- Monitor production environments for anomalies using standard observability tools and address issues.
- Assist in the escalation and communication of issues and solutions to business and technology stakeholders.
- Identify trends and manage incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure.
- Possess good knowledge of physical IT infrastructure, including servers, network, and storage devices.
- Have expertise in VMware (ESX), Red Hat (Linux), and Microsoft (Windows) operating systems, with root cause analysis skills for server and hardware issues.
- Monitor infrastructure using tools like Netcool and AlertHub, with knowledge of monitoring tool architecture.
- Manage production support issues from start to finish, including troubleshooting, solutions, and root cause analysis.
- Collaborate with infrastructure, technology, and production management teams to resolve critical issues on priority.
- Maintain documentation of activities, understand ITIL processes, and implement measures to ensure maximum availability and responsiveness of the production environment.
Required qualifications, capabilities, and skills
- Formal training or certification on infrastructure disciplines concepts and 2+ years applied experience
- Hands on experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Knowledge of one or more general purpose programming languages or automation scripting
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Top Skills
Alerthub
Itil
Linux
Microsoft
Netcool
Red Hat
VMware
Windows
Similar Jobs at JPMorganChase
52 Minutes Ago
Financial Services
Lead control evaluations and substantive testing for technology processes, ensuring compliance with regulations, managing risks, and enhancing operational efficiency.
Top Skills:
AlteryxMainframeMicrosoft Office SuiteOraclePythonSealSybaseTableauUnixVerumWindows
Financial Services
Responsible for designing and implementing tech enhancements and automation for Employee Compliance, analyzing data trends, and ensuring compliance risk management.
Top Skills:
ServicenowUi Path
Financial Services
Lead compliance and operational risk testing, enhance risk management processes, identify gaps, and coordinate cross-departmental communications to ensure effective testing.
Top Skills:
Analytical ToolsProject Management Methodologies
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
