As a Technology Support Associate, you will maintain production application flows, troubleshoot issues, and ensure operational stability in a banking technology environment.
Job Description
There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
As a Technology Associate in Corporate and Investment Banking (CIB) Technology, under the Payments Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
Note: This is a shift role, including regular weekend rotations, with comp off days provided.
There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
As a Technology Associate in Corporate and Investment Banking (CIB) Technology, under the Payments Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- Bachelor's Degree in Computer Science or equivalent
- Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Technical Skillset: Unix / Linux technologies, Shell scripting, PowerShell, Python, Oracle / SQL, Cassandra
- Monitoring, telemetry/ Observability tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace)
- Messaging frameworks, Kafka, MQ
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud, AWS Certification is a plus.
- Experience working in banking and payment domain: High and low value payment, SWIFT, Real time payment, collection, cheque clearing, tax payment, partner bank system
- Strong collaborator with ability to foster relationships effectively with diverse groups across geographies.
- Adaptable and able to multi-task, handling complex requirements.
Note: This is a shift role, including regular weekend rotations, with comp off days provided.
Top Skills
Cassandra
Datadog
Dynatrace
Grafana
Itrs Geneos
Kafka
Linux
Mq
Oracle
Powershell
Python
Shell Scripting
SQL
Unix
Similar Jobs at JPMorganChase
Financial Services
As a Presentation Specialist, you will create and format documents, ensuring visual quality and client satisfaction using graphic design tools. You will manage multiple deadlines and enhance brand integrity while collaborating with clients and internal teams.
Top Skills:
Adobe Creative SuiteAi ToolsExcelIllustratorIndesignLightroomMicrosoft Office SuitePhotoshopPowerPointWord
Financial Services
The Portfolio Analyst supports the R&D team by analyzing market data, ensuring portfolio alignment with investment strategies, and utilizing quantitative tools for simulations and reporting.
Top Skills:
BarraoneBloombergExcelFactsetJIRAPythonSQLTableau
Financial Services
Lead data management initiatives, transforming data into actionable insights while collaborating with teams to align data strategy with business goals.
Top Skills:
AIData ManagementMlPowerPoint
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
