Monitor and maintain live media transport (satellite, fiber, IP); respond to real-time incidents and alarms; perform RCA and corrective actions; manage redundant paths; coordinate provisioning, migrations, maintenance and cross-functional teams; provide incident reports and ensure SLA, SOP, and change-management compliance; use monitoring tools to track QoS/QoE, bitrate, PID errors, and packet loss in a 24/7 shift environment.
Technician, Managed Media Operations Center
Key Responsibilities
Technical Skills
Tools & Systems
Qualifications
Soft Skills
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here .
Key Responsibilities
- Monitor and maintain live media transport services (satellite, fiber, IP).
- Handle real-time incidents, alarms, and service degradations.
- Perform root cause analysis (RCA) and implement corrective actions.
- Manage redundant paths
- Coordinate with RF, Data, Teleport, Engineering, and Customers.
- Coordinate service provisioning, migrations, and maintenance activities.
- Provide clear incident updates, (pre- and post-incident reports).
- Ensure compliance with SLAs, SOPs, and change management processes.
- Use monitoring tools to track QoS/QoE, bitrate, PID errors, and packet loss.
Technical Skills
- Broadcast & Media: MPEG-TS, PIDs, PSI/SI, encoders/decoders, multiplexers, playout system
- IP & Networking: Fiber network, IP multicast/unicast, UDP/RTP, SRT, RIST, SMPTE ST 2022-7
- Satellite: Uplink/downlink, RF levels, modulation, FEC
- Monitoring Tools: NMS/M&C systems, ServiceNow (SNOW)
- Security: Encryption, conditional access systems (CAS)
Tools & Systems
- Media monitoring platforms (bitrate, TS analysis)
- Network monitoring tools (NMS, alarms)
- Ticketing systems (ServiceNow)
- Communication bridges and incident tools
Qualifications
- Degree in Electronics, Communications, IT, or Networking
- Experience in broadcast, media transport, or Media NOC operations
- Knowledge of live broadcast environments is a plus
Soft Skills
- Clear written and verbal communication
- Ability to work in 24/7 shift environments and including public holidays
- Cross-functional teamwork and leadership during outages
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here .
Top Skills
Conditional Access Systems
Decoders
Encoders
Encryption
Fec
Fiber Network
Ip Multicast
Ip Unicast
M&C Systems
Media Monitoring Platforms
Modulation
Mpeg-Ts
Multiplexers
Network Monitoring Tools
Nms
Pids
Playout System
Psi/Si
Rf Levels
Rist
Rtp
Satellite Downlink
Satellite Uplink
Servicenow
Smpte St 2022-7
Srt
Udp
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