About Us
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
Job Title : Technical Writer
Experience - 8-12 Yrs
Location: Pune
About the Role:
We are seeking a seasoned Technical Writer with a strong grasp of technical concepts, particularly in Big Data, Cloud Technologies, and Data Platforms. This role involves working closely with platform engineers to document Mastercard’s cloud data platforms, ensuring clarity, accuracy, and compliance with organizational and regulatory standards.
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Key Responsibilities:
• Collaborate with Platform Engineers to understand the architecture and implementation of Mastercard’s cloud data platforms.
• Translate complex technical information into clear, concise, and user-friendly documentation, including:
o Runbooks
o Business and technical documentation
o User manuals
o API documentation
o System architecture guides
o Process workflows
• Ensure all documentation aligns with regulatory and organizational standards.
• Structure content logically and visually using diagrams, flowcharts, and other visual aids.
• Develop and maintain internal knowledge bases, FAQs, and training materials.
• Continuously improve documentation based on feedback and evolving platform capabilities.
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Required Skills & Qualifications:
• Minimum 7 years of experience in technical writing, preferably in enterprise technology environments.
• Strong understanding of Big Data, Cloud Infrastructure, and Data Platforms.
• Proven ability to work with engineering teams and translate technical jargon into accessible content.
• Proficiency in documentation tools (e.g., Confluence, Markdown, Visio, Lucidchart).
• Excellent written and verbal communication skills.
• Experience in creating visual content to support documentation (e.g., diagrams, flowcharts).
• Familiarity with regulatory compliance in documentation is a plus.
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Preferred Qualifications:
• Experience in the financial services or payments industry.
• Knowledge of Mastercard’s technology stack or similar enterprise platforms.
• Background in software development or systems engineering is a plus.
