As a Technical Support Specialist within Nokia's Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.
ResponsibilitiesAnalyzing production network issues and resolve
Follow troubleshooting mechanisms and suggest corrective action
Work in US time zone for operational shift support and provide required guidance to NOC
Administering service requests and execute network changes for the escalated incidents or priority incidents
Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds
- Coordinates with NOC engineers to analyze the issue, capture new logs if required
Coordinate with cross technology technical team to resolve the incident
Track issues that are intermediate in nature until its closure working with multiple stakeholder
Ensure to provide technical update during the incident management
Identify the issues root cause and document the root cause analyses with corrective, preventive actions.
Identify design related gaps that caused the incident and propose for preventive action
Work through problem management process to support technical implementation
Comply to change management process for change implementation whenever required
Engage OEM, service provider to troubleshoot the issue and escalate to get it resolved
Additional duties as required and possible remote implementation assistance on special projects
- Escalate to very complex network issue to L4 engineer for support
Support in creating presentation and generates reports
Work with network tools administration to build new monitoring solution if required
Must-Have:
Bachelors’ degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent with Minimum of 10+ years’ experience in Network services, deep knowledge of and management in complex environment
Experience in network designs/configurations, managing, supporting and deploying network infrastructures
Strong ability to diagnose network alerts, events or issues and Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and with minimal supervision
Ability to work in US time zone whenever required
Good understanding on network technologies TCP/IP, VRRP, DNS, ARP, STP, Trunking, & Port Channeling, VRF, IPsec and TLS;
Proficient in Standard Routing Protocols such as OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP and MPLS.
Hands-on experience in enterprise WAN architecture deployment and support using various industry devices and experience in campus Lan switching architecture deployment and support using various industry devices
Hands-on experience in handling Nokia 7X50/77XX/7210 hardware/software or equivalent and ability to acquire Nokia Router product knowledge, learn CLI and deployment would be considered
Expertise in 2-3 IT Network technologies with multiple skill troubleshooting operational experience would be preferred and expertise level in handling complex routing design, routing issue with multi-vendor environment
Experience in IPv6 WAN routing architecture and deployment expertise and Experience in troubleshooting Wireless LAN either Aruba or any WLAN environment. Strong operational experience in handle Wireless LAN
Experience in troubleshooting Firewall either Fortinet or any. Strong operational experience in handle firewall at enterprise level
Strong knowledge on Enterprise wired and wireless network, firewalls, virtualization, load balancing and SD-WAN
Nice-To-Have:
Good troubleshooting and operational experience.
Recent Hands-on experience would be must
Individual contributor and Good oral and written communication skills, and ability to address conflict with others constructively
- Requirement gathering experience
- Understanding of ITIL processes
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
