Technical Product Manager

Real people. Real service. 

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.  

Through an Employer of Record (EOR), we are looking for a new Technical Product Manager in India to join our growing Customer Experience Team. This individual will report into our Director of Customer Experience and drive product launches for customer-facing solutions that enhance brand loyalty, retention, and revenue across our website and app. If you have strong technical expertise, a strategic vision, and a passion for collaborating with cross-functional teams to champion customer-centric solutions, we’d love to hear from you! 

Role Type: Full-Time

Location: Remote from India

Schedule: Monday through Friday with a minimum schedule overlap of 4-5 hours per day with 8:00 a.m. to 5:00 p.m. U.S. Eastern Time to ensure effective collaboration 

Base Salary: $45k– $50k USD per year 

Responsibilities:

• Lead the strategy, discovery, and execution of initiatives involving complex system integrations, enhancements, and customer-facing features 
• Apply SEO best practices and ensure front-end performance and web vitals are optimized to the highest standards while considering the customer experience. 
• Leverage Voice of Customer (VoC) program, CX metrics, and market trends to improve customer satisfaction and product development (e.g., journey mapping, customer touchpoints).
• Execute A/B testing, implement customer feedback loops, and iterate based on insights to enhance product performance.
• Collaborate closely with developers to define technical requirements, ensuring feasibility and alignment with business objectives. 
• Work closely with UX designers to ensure solutions are customer-centric, scalable, and aligned with the brand's design system. 
• Act as a translator between business and technical stakeholders, clarifying business needs while advocating for technical best practices. 
• Own the product backlog, creating detailed and technically sound user stories, acceptance criteria, and technical documentation within JIRA and Confluence. 
• Facilitate agile ceremonies, including backlog grooming, sprint planning, and sprint reviews, ensuring the team delivers high-quality solutions. 
• Demonstrate proficiency in data analysis, using product analytics and key metrics like NPS, CSAT, and CES to track performance, measure satisfaction, and inform decisions.
• Drive technical solutioning sessions with IT, ensuring alignment on architecture, data flows, and system design. 
• Evaluate and prioritize opportunities based on business impact, technical complexity, and resource availability. 
• Support end-to-end testing, QA, and validation for technical implementations and system integrations. 
• Monitor and analyze product performance, identifying and resolving technical issues post-launch.

Requirements:

• A Bachelor’s degree in a technical field (e.g., Computer Science, Information Systems, Engineering) or equivalent experience. 
• 6+ years of experience, with 3+ years in a product or technical role focused on software development or system integrations. 
• Hands-on experience working with developers and IT teams, including writing technical requirements and participating in technical discussions (e.g., APIs, data models, architecture). 
• Experience collaborating with UX designers, scaling design systems, and using tools like Figma to ensure design consistency and usability. 
• Familiarity with enterprise systems such as WMS, ERP, CRM, or similar platforms, and experience in integrating these systems is a strong plus. 
• Experience with or exposure to full stack development and its associated frameworks such as Java, Spring Boot, JavaScript, React, etc. 
• Expertise with JIRA, Confluence, and agile methodologies. 
• Strong leadership and collaboration skills with a proven ability to align diverse stakeholders around a shared vision. 
• Exceptional problem-solving abilities, with the capacity to evaluate technical trade-offs and drive decisions. 
• Excellent written and verbal communication skills, with an emphasis on translating complex technical concepts for non-technical stakeholders.
• High-level proficiency of written and verbal communication in English.

Preferred Qualifications:

• Experience specifically within an ecommerce setting preferred. 
• CSPO, SAFe POPM, or other relevant technical certifications (e.g., AWS, Azure, or similar).

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and life insurance options
  • Competitive Provident Fund contributions
  • Paid time off and holidays
  • Mental health support and wellbeing program
  • Company-provided equipment and one-time $250 USD work from home stipend
  • $750 USD annual professional development budget
  • Company rewards and recognition program
  • And more!
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives! 
• We support growth– We strive to innovate every day. In an exciting and evolving industry, we provide potential for career growth through our hands-on training, diversity and inclusion initiatives, opportunities for internal mobility, and professional development budget. 
• We give back –We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for DE&I organizations, and more.  
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. 

Check us out and learn more at https://www.supplyhouse.com/our-company!  

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.   
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position. 
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.