Job Description:
We are looking for a Tech Lead to drive Managed Services delivery for Vantage and RPS insurance administration platforms. This role is ideal for a senior technologist who enjoys combining hands‑on technical depth, team leadership, and client‑facing ownership in a mission‑critical Life & Annuity environment.
You will play a key role in ensuring platform stability, operational excellence, and continuous improvement across large‑scale insurance systems.
What You’ll Do
- Lead end‑to‑end Managed Services delivery for Vantage and RPS platforms
- Own service reliability, SLAs, incidents, problems, and changes
- Act as the technical escalation point for complex production issues
- Provide technical leadership across batch, online transactions, APIs, and interfaces
- Mentor and guide onshore and offshore engineering teams
- Partner closely with clients and stakeholders to ensure transparent communication and trust
- Drive automation, standardization, and operational efficiency improvements
- Support releases, upgrades, and production stabilization activities
What You Bring
- 10–15+ years of experience working with Vantage and/or RPS platforms
- Strong expertise in Mainframe technologies: COBOL, JCL, DB2, VSAM, CICS, schedulers
- Solid understanding of Life & Annuity insurance domain and policy lifecycle
- Proven experience in Managed Services / AMS / Run & Maintain engagements
- Strong problem‑solving skills and experience handling high‑severity incidents
- Excellent communication and stakeholder management skills
- Experience working in distributed, onshore‑offshore delivery models
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