Technical Helpdesk Specialist

JOB DESCRIPTION – Technical Support – Data Center 

We need skilled *Technical Support Representatives* to handle break-fix requests for who can diagnose and troubleshoot hardware and software issues for a wide range of servers and computer components within data center environments. 

Professionals in the system engineering field, particularly those with experience in working with servers, should possess a combination of technical, analytical, and interpersonal skills.

 Here are some key skills for individuals in a system engineering background with server experience:

1. Server Administration:

•                     Operating Systems: Proficiency in various server operating systems such as Windows Server, Linux, Unix, etc.

•                     Configuration Management: Skills in setting up and managing server configurations.

2. Networking:

•                     TCP/IP: Understanding of the TCP/IP protocol suite and networking fundamentals.

•                     Firewalls and Security: Knowledge of network security principles and firewalls.

3. Hardware Knowledge:

•             Server Hardware: Familiarity with different server hardware components and their functionalities.

4. Virtualization:

• Virtualization Technologies: Experience with virtualization platforms like VMware, Hyper-V, or KVM.

5. Scripting and Automation:

•             Scripting Languages: Proficiency in scripting languages like PowerShell, Bash, or Python for automation and task scripting.

6. Monitoring and Performance Tuning:

•                     Performance Monitoring: Ability to monitor server performance and implement optimizations.

•                     Troubleshooting: Effective troubleshooting skills for identifying and resolving server-related issues.

7. Storage Management:

•             Storage Technologies: Understanding of storage systems and technologies, including SAN and NAS.

8. Security Practices:

•                     Access Controls: Knowledge of access control and authentication mechanisms.

•                     Security Best Practices: Implementation of security best practices for servers.

9. Backup and Recovery:

•             Backup Strategies: Understanding of backup and recovery strategies to ensure data integrity.

10. Communication and Documentation:

•                     Documentation Skills: Clear documentation of system configurations, processes, and procedures.

•                     Communication Skills: Effective communication to collaborate with cross-functional teams and stakeholders.

11. Problem Solving:

•        Analytical Thinking: Strong analytical skills to diagnose and solve complex server-related issues.

12. Project Management:

•        Project Planning: Basic project management skills for coordinating server-related projects.

13. Continuous Learning:

•                Adaptability: Willingness to learn and adapt to new technologies and industry trends.

Having a combination of these technical and soft skills are crucial for a system engineer working with servers to ensure efficient and secure system operations.

Skills Required: 

Candidates are expected to possess skills and knowledge in the following areas: 

•  RAID setup or basic server hardware 

•  Understanding of server operations or practical experience with server systems 

•  Hardware experience or skills with switches and routers  Skills to support Fortune 500 enterprise accounts 

•  Familiarity with Integrated Lights-Out (ILO) 

•  Proficiency in RAID configurations 

•  Knowledge of server and computer components 

•  Experience with rack-mounted equipment 

•  Previous exposure to an Enterprise Server 

•  Out-of-the-box problem-solving skills 

•  Troubleshooting experience 

•  Analytical skills 

•  Ticket handling experience 

Additional Knowledge that will be an Advantage: 

1.  L2 Expertise in Cisco/Flex/Juniper/GPU 

2.  Server Components experience