Lead a technical team to develop and maintain automation, drive recovery and lifecycle processes, perform complex change analyses, support service delivery end-to-end, and implement strategies to improve customer experience and system reliability.
Join our Team
About this opportunity:
We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of 'Create, Sustain, and Evolve' within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.
What you will do:- Develop and maintain automated solutions.- Guide and support a team providing domain expertise.- Contribute to the improvement of recovery processes.- Actively take part in the full cycle of service delivery methodologies.- Perform complex change analyses and support the execution thereof.- Develop and implement strategies for improving the customer experience.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Overall understanding of Automation?.- Network Level Competence.- Cross-Domain Solutions.- Capacity Management.- Managing Business Innovation and Simplification.- Lifecycle Management.- Network Configuration And Change Management.- MS TOP.- Customer Experience Improvement.- Business Requirements.- Network Diagnostics.- Work Level Agreement (WLA) and Service Level Agreement (SLA).- System Configuration.- System Administration.
#BI-Hybrid
About this opportunity:
We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of 'Create, Sustain, and Evolve' within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.
What you will do:- Develop and maintain automated solutions.- Guide and support a team providing domain expertise.- Contribute to the improvement of recovery processes.- Actively take part in the full cycle of service delivery methodologies.- Perform complex change analyses and support the execution thereof.- Develop and implement strategies for improving the customer experience.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Overall understanding of Automation?.- Network Level Competence.- Cross-Domain Solutions.- Capacity Management.- Managing Business Innovation and Simplification.- Lifecycle Management.- Network Configuration And Change Management.- MS TOP.- Customer Experience Improvement.- Business Requirements.- Network Diagnostics.- Work Level Agreement (WLA) and Service Level Agreement (SLA).- System Configuration.- System Administration.
#BI-Hybrid
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
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