About this role:
Wells Fargo is seeking a Systems Operations Engineer.
In this role, you will:
Required Qualifications:
Desired Qualifications:
Job Expectations:
Wells Fargo is seeking a Systems Operations Engineer.
In this role, you will:
- Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
- Identify opportunity for process improvements within technical support strategies and plans
- Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
- Present recommendations for resolving complex technical queries
- Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
- Work as an internal consultant regarding use of tools and processes
- Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
Required Qualifications:
- 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
- 2-4 years of experience in data analysis and leadership reporting, including the ability to transform operational data into actionable insights.
- 2+ years of experience with Python programming, focused on data processing, automation, scripting, and system operations workflows.
- Experience with ETL processes and data integration tools, preferably SSIS, including designing and maintaining automated data pipelines.
- Experience with automation and orchestration technologies (e.g., PowerShell, Python-based tools, scheduled job automation, workflow orchestrators).
- 4+ years of experience with the Microsoft Office Suite, including advanced Excel skills for analysis and reporting.
- 1+ year of experience working within a structured project methodology, with the ability to create and maintain project plans, track risks/issues, facilitate stakeholder discussions, and escalate concerns to leadership when necessary.
- 1+ year of experience in process flow engineering, including creating detailed process flow diagrams and translating business/technical requirements into operational workflows.
- Proven ability to manage multiple projects and process implementations simultaneously in a fast-paced operational environment.
- Strong communication and stakeholder-management skills, with the ability to work effectively with clients, IT leadership, cross-functional teams, and vendor partners.
- 2+ years of hands-on experience with relational databases (SQL Server, Oracle, or equivalent), including writing complex queries and optimizing database operations.
- Demonstrated experience managing critical escalations, including coordination with senior leadership teams such as CIOs and CTOs.
Job Expectations:
- Lead and coordinate patching activities across multiple products and lines of business, including planning, testing, and deployment of patches and upgrades.
- Serve as a Subject Matter Expert (SME) by identifying process gaps, reviewing existing standards, and recommending best-practice approaches to optimize patching and vulnerability management operations,
- Serve as a Subject Matter Expert (SME) by identifying process gaps, reviewing existing standards, and recommending best-practice approaches to optimize patching and vulnerability management operations.
- Collaborate effectively with planners, application teams, and application owners to schedule and coordinate urgent, emergency, and high-priority patch events.
- Compile and maintain vulnerability metrics across daily, weekly, monthly, and annual cycles, providing visibility into affected, non-compliant, and remediated assets.
- Analyze vendor-provided fixes for known issues, engage vendors or competency teams when needed, and ensure timely resolution of patch conflicts or failures.
- Evaluate, investigate, and support remediation of security risks and incidents, including assisting with exception governance processes.
- Engage proactively with IT Infrastructure partners on both strategic and tactical patch planning to reduce exposure to vulnerabilities.
- Review and validate vulnerability scan results, determining whether findings are legitimate risks or false positives based on OS, middleware, or application configurations.
- Communicate expected impacts and remediation details with Subject Matter Experts to ensure alignment and minimize operational disruption.
- Maintain strong understanding of ServiceNow processes, especially around assignment groups, ownership transitions, and workflow management for vulnerability and patch tickets.
Top Skills
Microsoft Office Suite (Excel)
Oracle
Powershell
Python
Servicenow
SQL Server
Ssis
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