Systems Operations Engineer

About this role:
"Wells Fargo is seeking a Systems Operations Engineer. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow."
In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• 2+ years of hands-on experience in IT Production support, monitoring and observability tools across enterprise-scale environments.
• In-depth knowledge of production support processes, including incident management, change management, and root cause analysis.
• Experience with monitoring tools (Grafana, Splunk, Splunk, Thousand Eyes, Appdynamics, Prometheus, Elastic Stack(ELK)) and technologies(Unix, Shell Scripting, SQL/Oracle, SQL Server, Python, OCP, PCF, Cloud knowledge, AI, Gen AI) used in production environments.
• Excellent problem-solving skills and the ability to work under pressure to resolve critical issues.
• Strong communication and Interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Familiarity with ITIL or other IT service management frameworks is preferred.
• Experience developing monitoring scripts, alerting logic, and automation workflows. This includes automation of monitoring and alerting workflows.
• Solid understanding of SQL with the ability to write complex queries for data analysis and reporting.
• Knowledge of containerization technologies such as Docker and orchestration tools like Kubernetes
• Understanding of Site Reliability Engineering (SRE) principles, with hands-on experience applying them

Job Expectations:

• As a Monitoring and Observability Engineer, you will be expected to:
• Collaborate with Vertical Application Support Teams:
  • Partners with application owners and support teams to understand system architecture, performance baselines, and critical business transactions.
  • Act as a bridge between infrastructure monitoring and application-level observability.
• Enhance Observability Frameworks:
  • Design and implement end-to-end observability solutions tailored to specific application needs.
  • Ensure comprehensive coverage across metrics, logs, traces, and synthetic monitoring.
• Tool Integration and Optimization:
  • Integrate observability tools (e.g., AppDynamics, ThousandEyes, Splunk, Grafana, Prometheus, Elastic) into application environments.
  • Optimize dashboards, alerts, and reports to provide actionable insights.
• Automation and Scripting: This includes scripting using Python and Shell for automation and observability, including monitoring and alerting workflows.
  • Develop automation scripts using Python or Shell to streamline monitoring setup, data collection, and alerting mechanisms. This includes automation of monitoring and alerting workflows.
  • Maintain reusable scripts and templates for rapid deployment across environments.
• SQL and Data Analysis:
  • Use SQL to extract, analyze, and correlate data from monitoring platforms and application databases.
  • Support root cause analysis and performance tuning through data-driven insights.
• Incident Response and Continuous Improvement: This includes managing incidents and changes effectively.
  • Participate in incident triage and post-mortem analysis to identify observability gaps. This includes managing incidents and changes effectively.
  • Continuously refine monitoring strategies based on feedback and evolving application landscapes.
• Documentation and Knowledge Sharing:
  • Maintain clear documentation of observability configurations, standards, and best practices.
  • Conduct knowledge-sharing sessions with support teams to promote observability maturity.

Posting End Date:
3 Sep 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.