Systems Operations Engineer

About this role:
Wells Fargo is seeking a Systems Operations Engineer
In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Basic Understanding of Windows and Unix Server Operating systems.
• Understanding of Client-Server Technologies
• Understanding of Network components.
• Should have good communication skills. (English both Verbal and Written)
• Have understanding of Incident Management
  • Should be able to assess the impact of Incident
  • Classify the Incident severity
  • Run Incident bridge
  • Engage appropriate support teams and work collaboratively towards resolution
  • Manage communications to stakeholders and senior management

• Change Management
• Manage Root Cause analysis.
• Problem Management.
• Event Management
• Knowledge management
  Create and maintain Run books
  Review and Tag Knowledge articles with alerting/monitoring systems.
  Manage application build and configuration documentation.
  Maintain KB in ServiceNow and Confluence
• For experienced resources look if they have understanding of L1/2/3 kind of setup.
• Flexible to work in shifts.
• Understands importance of BCP (Business Continuity Plan) and have done DR exercises and be able to write and maintain DR Plans.

Job Expectations:

• ITRS - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• AppDynamics - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• SPLUNK - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• Grafana - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• Service Now
• Autosys/Control-M - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• AiOps - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• Netcool

Posting End Date:
8 Jul 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.