The Support Engineer processes Clarity mail and service requests, monitors queues, resolves customer issues, and ensures team collaboration and training fulfillment.
- Process Clarity mail requests and service requests
- Actively monitor mail request and service request queues and equally distribute work if required
- Understand the customer’s issues and queries accurately and provide appropriate resolution
- Take up additional tasks/delegations with accuracy and ownership
- Work on feedback and and ensure errors are not repeated
- Take up additional tasks/delegations with accuracy and ownership
- Complete all application related training and apply the knowledge in the process when required
- Complete all the mandatory courses as assigned by the line manager
- Interact well with peers, superiors, people from other support areas and business partners
- Work towards improving team bonding
- Should be flexible for different shift timings
- Actively participate in daily devotionals, weekly/monthly meetings, other team get-togethers and conduct them if required
- Contribute towards new joiners’ learning curve
- Keep the confidentiality of sensitive information of users
- Ensure breach of confidentiality is immediately bought to the attention of the line manager
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What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
