What is Lokal
We are Lokal, India's premier hyperlocal platform, offering services in various Indian languages. We focus on developing world-class products for non-English speakers across India by delivering local information, classified ads, and continually evolving to include new and significant use cases every day. We operate in several states including Andhra Pradesh, Telangana, Tamil Nadu, Kerala, Karnataka, Maharashtra, Gujarat, and are proud to have amassed over 45 million downloads to date.
Headquartered in Bengaluru, Lokal was founded in 2018 by Jani and Vipul, both distinguished IIT alumni recognised in. As a Series B funded startup, we have garnered support from top-tier investors such as the Sony Innovation Fund, YCombinator, 3one4 Capital, India Quotient, and Global Brain. Our mission is driven by a commitment to innovation and a deep dedication to effectively serving our users..
We are being heard: Inc 42, Forbes, Economic Times
Role Overview :
We are hiring for our sister app - Dostt , an audio and video platform. Currently, we operate in Telugu, Tamil, Kannada, Malayalam,Hindi , Punjabi , Marathi & Bengali. As we expand rapidly, we are seeing significant growth where we are seeking Supply Operations Manager, who is responsible for managing the operational supply of community hosts, moderators, and key contributors, ensuring a well-balanced and engaging environment for users. The role involves ensuring an optimal number of active hosts and contributors, developing talent pipelines, coordinating resources, and overseeing the smooth operation of 1:1 Audio/ Video calls. You will work closely with community teams, supply-side partners, and Hosts to maintain a healthy and vibrant community that enhances user engagement and retention.
Key Responsibilities:
- Talent Supply Management:
- Identify, onboard, and manage hosts, moderators, and key contributors for 1:1 Audio/Video calls.
- Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals.
- Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours.
- Operational Oversight:
- Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately.
- Monitor host and moderator performance, providing feedback, support, and resources to ensure optimal community engagement.
- Engagement and Performance Analytics:
- Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance.
- Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention.
- Report regularly on community performance, identifying trends and areas for improvement.
- Training and Development:
- Develop and implement training programs for hosts and moderators to enhance their communication skills, engagement techniques, and adherence to community guidelines.
- Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls.
- Quality Assurance & Compliance:
- Ensure that all hosts and moderators adhere to community guidelines and platform standards.
- Monitor audio and video call for quality control, addressing any issues related to inappropriate behavior or content.
- Develop protocols to handle violations, disputes, and conflicts in a timely and professional manner.
- Community Growth & Expansion:
- Develop strategies to expand the host and contributor base to new markets and languages.
- Work on initiatives to grow active users and enhance the overall user experience & host growth.
Requirements
- Bachelor’s degree in Operations Management, Community Management, Business Administration, or a related field.
- 2+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms.
- Must be fluent in Bengali (Read, Write & Speak).
- Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts, moderators, and content contributors.
- Proficiency in analytics tools, community management platforms, and audio/video calling technologies.
- Excellent communication, leadership, and organizational skills.
- Ability to multitask and prioritize in a fast-paced, dynamic environment.
