Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary:
Are you a Staff software engineer who is passionate about quality & enthusiastic about building a world-class software solution? If yes, look no further!! We have the best opportunity for you to demonstrate your testing skills and innovate, while delivering world class software based in Chennai.
What this role is:
As Staff Software Engineer in Test, you will spearhead the testing effort as a member of a cross functional team including Product Management, Development, UX, and Documentation. Responsibilities include understanding the architecture and design decisions, defining, and implementing new tests, evaluating the end user experience, and asserting the overall quality of the feature. Since analytics reports on all aspects of the Genesys Cloud product, you will get to work with many teams across the product and learn how they work and perform. Your new tests will all be automated because we test a huge swath of product and manually testing that is not feasible.
It is not mindlessly executing manual tests or submitting automated test jobs. It is about understanding what is to be tested and executing tests and ensuring that they are accurately reporting the product is working properly. The role is testing the Analytics UI, but since that UI is reporting on performance across the product, you are the final check that everything is working end to end. You will get to collaborate with multiple teams distributed across the globe to debug complex problems.
What you’ll bring to the table:
We are looking for someone who is a automation tester, technically strong, and a skilled communicator. You’ll coordinate with fellow engineers and talented peers to identify risks and design tests to highlight them. You will contribute code to a shared automated testing project that includes tests executed daily and in multiple deployment pipelines. You will recommend and prototype new tools and techniques to help us optimize and evolve our processes. You will apply your skills to guide junior team members and provide input and feedback to peers. You will also need to work independently and identify the tasks you need to perform but realize what you don’t know and not be afraid to ask questions before heading off track.
Job Responsibilities:
- Partner with other engineers in the research and development organization to prioritize development and testing efforts.
- Participate in charter meetings and collaborate with Product Managers and Developers to understand new feature intent, scope, and roadmap.
- Identify opportunities for collaborating with other teams to avoid redundant test configuration or execution.
- Review design and architecture and evaluate risks and the scope of testing required.
- Develop a test plan and strategy with delivery team to ensure appropriate test coverage.
- Estimate the testing effort and time required to deliver new features.
- Design and implement new automated tests for the Analytics UI.
- Coordinate exploratory testing and participate in Bug hunts to gather feedback on user experience.
- Maintain automated test jobs in our Cucumber based framework by triaging failed automation test executions in our Jenkins pipelines and report defects and make fixes/updates to test code.
- Identify automated tests that can be eliminated, combined, or improved to increase test efficiency.
- Participate in Design and Code Reviews to provide feedback to other engineers and improve our testing framework.
Key Requirements:
- 7+ years of experience in professional software testing
- Knowledge of Amazon Web Services (AWS) such as EC2, S3 and Lambda
- Object oriented programming with Java or Python, Javascript etc
- Jenkins or equivalent CI/CD tools
- Designing test plans for cloud software
- UI Testing tools such as Selenium
- Test frameworks such as TestNG or Cucumber
- Build tools such as Maven or Gradle
- Version control such as git
- Project management tools such as Jira
Desired Skills:
- Experience with Sumo Logic, New Relic or other monitoring tools
- Experience testing microservices and end-to-end usage of them within a multi-tenant cloud application
- Experience with accessibility and compliance testing (HIPAA, GDPR, PCI)
#LI-Hybrid
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
