It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
We're looking for a Staff Full Stack Developer to help build and scale our AI-powered tools for application development. You'll work at the intersection of UI, backend, and AI-driven engineering — architecting solutions that improve developer experience, expand platform capabilities, and drive engineering excellence across the team.
What you'll do:
- Design and implement AI-powered tools for application development, using cutting-edge technical approaches to deliver business value
- Architect and build core web technology stacks — authentication, event tracking, application platform, and design systems
- Drive architecture and engineering standards at the team and division level, promoting best practices for building modular, scalable web apps and APIs
- Design, develop, and maintain microservices-based applications on Kubernetes, improving scalability, reliability, and deployment speed
- Work closely with product, ML, and engineering teams to enhance developer experience, close technology gaps with creative solutions, and increase customer adoption
- Expand the product's reach to more customers, domains, and global markets while maintaining high engineering quality
- Integrate AI into engineering workflows and decision-making — using AI-powered tools, automating processes, and applying AI-driven insights to improve how the team builds and ships software
- Operate at a startup pace with a high degree of total ownership, even within a larger organization
- 10+ years of software engineering experience building scalable, high-quality applications
- Expertise in Java, JavaScript and modern UI frameworks — React, Angular, or Lit (required)
- Hands-on proficiency using AI tools (e.g., Copilot, Claude, or similar) in day-to-day development work is a must
- Strong command of UI design principles, usability, cross-browser compatibility, and accessibility standards
- Experience with REST, JSON, AJAX, and relational databases
- Experience with event-driven and stateless architectures, functional programming, and abstract data types (ADTs)
- Demonstrated experience driving architecture and engineering standards at a team or division level
- Strong critical thinking and a track record of integrating AI into engineering processes, workflows, or decision-making
- Excellent cross-functional collaboration skills and strong product sense
- BS or higher in Computer Science or a related field, or equivalent practical experience
- A constant thirst for learning and willingness to work outside your comfort zone
- Backend development experience with Java is an added advantage
- ServiceNow platform certification and/or development experience is a strong added advantage
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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