Staff Inbound Product Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

Qualifications
To be successful in this role you have:
• 10+ years of experience in product management in Cloud Engineering & Automation Domain.
• 5 plus years' experience in a SaaS company preferably in Dev Productivity & AI-for-DevOps space
Demonstrated track record as Seasoned Agile Practitioner & SCRUM Master
• Strong experience in scoping and defining requirements for Cloud Automation Products / CI-CD Optimization Solutions / DevOps Platforms
• Exposure to new technologies like Containers, GenAI, Agentic AI, AI-ML will be a very strong PLUS.
• Familiarity with commercial observability offerings such as Elastic Stack and Splunk is a plus
• Strong communication and interpersonal skills
• Ability to work in a distributed team across the world
• B.Tech or equivalent in Software & Cloud focus faculties (e.g. CS, CSE, ECE, EE) preferably
with relevant work experience in product development, solutions architecture
Mandates for this Role includes (but not limited to):

• Stay on Top of ServiceNow Technology Roadmap & Our Cloud Organizations Strategic Goals
• Conceptualize New Products (& Re-Trajectize existing products) - aligned with Our Business & Cloud Organization Vision.
  • Gather and Prioritize requirements from stakeholders
  • Ensure alignment with business & cloud organization objectives
  • Deliver features satisfying user needs & desired business outcome
  • Save Cost while Achieving Scale commensurate with ServiceNow business growth
  • Understand effective use of emerging technology & ServiceNows security posture - to make your product leverage them & stay compliant
• Own Multiple Products as "Product Owner"
  • Create and maintain list of: Features, Functional & Non-Functional Requirements, Metrics & Measurements for success
  • Maintain: Project tracker to
  • monitor progress,
    ensure accountability,
    facilitate timely delivery honoring high quality standards & practices,
    secure desired business value / outcome & demonstrate success - with real live data!
• Plan and Allocate work to ensure the team's
  • Yearly roadmap getting achieved with proper utilization of engineering bandwidth and
  • Priorities always remains aligned with strategic goals
  • incorporate any change in business priorities
• Track and follow up on cross-functional dependencies to mitigate risks and prevent project delays.
• Talk to Stakeholders ad collect feedback if any - on regular periodicity as needed.

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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