Staff Inbound Product Manager - Enterprise Architecture

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Key Attributes:

• Product Ownership | The candidate should demonstrate a track record of owning successful Enterprise product development in a SaaS environment.
• Execution | The candidate should be proactive in the action they take.
• Analytical | The candidate should understand how to interpret information and how to apply it in action. They should always be looking for ways to scale.
• Skilled Communicator | The candidate should be able to communicate and manage cross-functional teams to get results.

What you get to do in this role:

• Lead product strategy that sets us up for success.
• Communicate product priorities and build consensus.
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries.
• Work with multiple teams to guide projects through development and bring high-quality products to life.
• Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction.
• Communicate complex problems into easily understood requirements and provide solutions.
• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8 years of overall product management experience with at least 2 years in a large/prominent company.
• Experience building and launching products for external, paying customers.
• Experience working in an agile/scrum environment.
• Experience creating, owning, and driving product road maps.
• Experience with end-to-end product delivery - discovery, ideation, requirements/specs, delivery, data analysis/customer feedback.
• Experience collaborating with software engineers, architects, UX, and other stakeholders.
• Strong oral and written communication skills - able to communicate complex concepts clearly and concisely.
• Can articulate/demonstrate innovative thinking.

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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