Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a seasoned and visionary Staff Inbound Product Manager to join our Platform Analytics team. This is a high-impact senior role responsible for shaping the future of analytics across the ServiceNow platform. As a Staff PM on the team, you will contribute to defining the strategic direction and roadmap for Platform Analytics, empowering customers to monitor KPIs, gain actionable insights, and drive business outcomes at scale.
You will collaborate cross-functionally with engineering, design, field teams, and customers to deliver advanced, scalable, and intuitive analytics capabilities. This role requires deep product thinking, technical fluency, and a customer-obsessed mindset.
What you get to do in this role:
- Help shape & drive product roadmap for one or more product areas within Platform Analytics
- Communicate product priorities and build consensus
- Communicate complex problems into easily understood requirements and provide solutions
- Deeply understand customer needs and market trends to drive innovation and influence product strategy
- Partner with engineering and UX teams to deliver high-impact features with world-class user experience
- Define product success metrics and analyze usage data to continuously improve product offerings
- Collaborate with GTM teams including sales, marketing, customer success, and enablement to ensure successful launches and product adoption
- Act as a thought leader and subject matter expert on analytics, regularly engaging with customers, partners, and internal stakeholders
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 8+ years of product management experience, with a strong track record in delivering enterprise analytics, business intelligence, or platform data products.
- Deep understanding of analytics concepts including KPIs, ETL, Data Collection, forecasting, predictive/proactive insights and data visualization
- Proven ability to drive product strategy and execution in a fast-paced, cross-functional environment
- Excellent communication and stakeholder management skills, including executive-level engagement
- Experience working with modern BI tools (e.g., Tableau, Looker, Power BI) or analytics platforms
- Strong technical acumen - able to understand architecture tradeoffs, data infrastructure, and platform capabilities
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Strategic thinker with a bias for action and attention to detail
FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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