Sr. Technical Specialist

Your role at Dynatrace
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That's why many of the world's largest organizations trust Dynatrace:registered: to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
Job Description
As a Senior Technical Specialist, you'll be tasked
with becoming an expert on the Dynatrace platform (with a focus on Digital
Experience Management) and helping the wider Insights team (as well as
customers) find new ways to use Dynatrace to "level up" their use cases.
Being a Technical Specialist is about teamwork - the Dynatrace platform is so comprehensive that no individual can learn it all. As a Technical Specialist, your work will be split between working to keep up to date with the product, helping build documentation and enablement content, knowledge sharing across the wider Technical Specialist team, and answering Zendesk tickets submitted by the Insights team (to help solve customer use cases or answer questions about the product).
Your role is to both help answer specific, directed questions as well as provide strategic guidance to help the wider team dive into use cases and think about how the product can accomplish the client's needs. You'll be tasked as a point of escalation, expected to help navigate complex problems and help both our internal teams and our clients see the full value of Dynatrace. In this role, you'll spend most of your time:
Providing advanced support and use case analysis for the wider Insights Delivery team
Triaging, diagnosing, and providing solutions to complex configuration issues with Dynatrace solutions
Keeping up to date with new product features
Working to document new features, tips, and processes
Providing top tier support for our largest customers in the form of prioritized ticket support, special projects, and direct customer meetings when necessary
Minimum Requirements:
3-5 years of experience working with SaaS applications and infrastructure
3-5 years of experience with observability or application performance management technologies and techniques.
What will help you succeed
Minimum Requirements:
3-5 years of experience working with SaaS applications and infrastructure
3-5 years of experience with observability or application performance management technologies and techniques.
Preferred Requirements:
Possess excellent organizational, problem-solving, and analytical skills with a keen attention to detail
Has experience working in a technical support/specialist role or organization
Has strong conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
Proven ability to work under pressure; ability to handle multiple conflicting priorities
Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, is invested in the success of the team and effectively influences and persuades
Strong verbal and written communication skills; ability to translate technical concepts into language that is nontechnical
Knowledge of web technologies including HTML, JS, CSS, Content Delivery Networks, and Cloud
Must possess expertise with Digital Experience Monitoring (DEM)/Business Analytics
Enjoys critical thinking and problem solving. Demonstrated ability to think outside of the box and focus on the bigger picture
Expectation: All Insights team members are expected to travel at least 1 time per year for annual team meetings.
Why you will love being a Dynatracer
• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow.• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.• Attractive compensation packages and stock purchase options with numerous benefits and advantages.