Provide 24x7 production support for mission-critical front-office trading applications, serving as the SME for OMS/EMS, reference data, and reporting systems. Responsibilities include monitoring, troubleshooting, change and incident management, stakeholder support, application rollouts, production stability, governance, controls, and on-call coverage. The role partners with development, support, vendors, traders, dealers, and business leaders globally, while mentoring junior staff.
Key Areas of Responsibilities
- Ensure excellent 24x7 Operation of CLSA’s core mission-critical Trading application stack.
- Act as the SME for all OMS/EMS (primary) and CLSA reference data / reporting (Secondary)
- Work on Trading Operations for Asia’s Leading Brokerage’s Global Front Office Systems
- Interact with Dealers/Traders/Business Heads across the globe as required
- Global role covering Execution Services
- Partner closely with Application Development and Support teams to rollout new services seamless and efficiently.
- Act as a mentor to train junior staff and Ensure that the estate is instrumented and monitored effectively
- Establish and maintain an effective framework that provides a comprehensive management controls to protect the Confidentiality, Integrity and Availability of CLSA’s information assets.
- Participate in on-call support rotation
- Schedule and document regular changes according to company's change management rules & guidelines
- Ensure that production environment is kept stable and efficient
- Adherence to CLSA documented governance guidelines
- Provide at all times an excellent, fast and responsive service to other teams
- Bachelor’s / Master’s in IT/Computer science degree is ok
- At-least 6-7 years of relevant experience in Front office Trading application support / Implementation and related Server Infrastructure with total years of experience of 10-12 years.
- Experience working in Equities Brokerage Front Office systems support, preferably bulge bracket investment bank.
- Development and Production support experience with good problem solving and trouble shooting skills.
- Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed.
- Prefer candidates with regional experience
- Good communication skills
- Open to candidates from all locations – preference is right fit to the role
- Good technical knowledge in SQL and Unix
- Strong Stakeholder management for application related stakeholders
- ITIL process adherence (change, release, incident, problem management)
- Java and Perl skills is added advantage
- Knowledge of SQL Tuning and debugging
- Knowledge of Gigaspaces and Tibco.
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