The Sr. Manager of Technology Services will develop batch workflows, provide customer training, and ensure adherence to scheduling best practices. Responsibilities include functional support for scheduling software, coordinating batch scheduling changes, and enhancing customer satisfaction through process improvements.
Description and Requirements
Key Focus:
-Develop and design complex batch workflows in order to support application functional batch workflows.
- Customer facing and providing information and training to Customers.
- Able to build new schedules and jobs which are in line with client Scheduling Best Practices.
- Able to make recommendations to Customers on how a job should be scheduled using IWS batch workflow designs best practices.
- Make changes to existing jobs streams and jobs as requested.
- Expert usage of the TDWC.
- Expert understanding of batch workflow and automation Best Practices.
- Able to give Customers expert advice and training on using the TDWC and Best Practices.
- Expert ability to troubleshoot and recognize issues with the daily plan. (i.e., why a job did not start, etc.).
- Makes recommendations for improvements to Scheduling Best Practices and policies & procedures.
Key Responsibilities:
Knowledge, Skills and Abilities
Education
Experience
Knowledge and skills (general and technical)
Other Requirements (licenses, certifications, specialized training - if required)
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Key Focus:
-Develop and design complex batch workflows in order to support application functional batch workflows.
- Customer facing and providing information and training to Customers.
- Able to build new schedules and jobs which are in line with client Scheduling Best Practices.
- Able to make recommendations to Customers on how a job should be scheduled using IWS batch workflow designs best practices.
- Make changes to existing jobs streams and jobs as requested.
- Expert usage of the TDWC.
- Expert understanding of batch workflow and automation Best Practices.
- Able to give Customers expert advice and training on using the TDWC and Best Practices.
- Expert ability to troubleshoot and recognize issues with the daily plan. (i.e., why a job did not start, etc.).
- Makes recommendations for improvements to Scheduling Best Practices and policies & procedures.
Key Responsibilities:
- Provide direct support on all batch scheduling changes. Coordinate and implement batch scheduling on new and existing projects for the QA/Development and Production environments.
- Provide functional L3 product support and technical troubleshooting for scheduling software.
- Enforces adherence to existing production support operational readiness standards.
- Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications.
- Assist in operations architecture, including event monitoring.
- Assist with the migration for TWS into an AWS environment.
- Familiarity automated workload management and monitoring
- Assist in identifying infrastructure during build process in AWS.
- Create technical approach for production batch scheduling of multiple distributed applications.
- Identify technical, infrastructure, procedural issues and coordinate batch scheduling needs.
- Build/develop custom job templates
- Provide direct support on all batch-scheduling changes. Coordinate and implement batch scheduling on new and existing projects for the all environments.
- Experience in creating and maintaining operational run books for distributed batch operations
- Provide functional product support for Scheduling Software.
- Provide basic troubleshooting of problems. Escalate accordingly.
- Enforces adherence to existing production support operational readiness standards.
- Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications.
Knowledge, Skills and Abilities
Education
- MCA, BCA, BTech - Computers or Engineering
Experience
- 14-18 years total experience and at least 8 years of Administration and Operations experience with IBM Workload Scheduler (Maestro/TWS) or similar
- Proficient in the technical capabilities of scheduling
- Strong customer service focus and written communication skills
- Understanding of Incident, Problem and Change processes & controls
Knowledge and skills (general and technical)
- Experience in developing and supporting system management tools to deploy, configure and monitor servers and services.
- Understanding of Windows and Linux environment
Other Requirements (licenses, certifications, specialized training - if required)
- Any programing language is a plus.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
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