Senior Business Analyst - Service Enablement Analytics

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We're looking for a Senior Data Analyst with experience in data analytics, business intelligence, and dash boarding who can build informed decisions from data. You will have a background in applied statistics or a related quantitative field, will have the acumen in customer support analytics or customer analytics, will have experience delivering data visualisation solutions and business insights, and will have experience engaging with partners. You are focused on impact, and have experience in building data tooling and insights to guide understanding, progression for large organisations.
You will report to the Head of Service Enablement Analytics
You will get to

• Dig into a variety of large datasets and identify trends, gaps, and opportunities to move business forward
• Define metrics and provide reporting to show how our business is going (up to the right)
• Deliver scaled reporting and self-serve analytics solutions with high visibility
• Work with data engineers to build a scalable data infrastructure for analytics
• Use data visualisation, statistics, and story-telling to answer open-ended business questions
• Identify the right analytics methods to provide insights to create impact - reduce customer friction and improve product quality.
• Present your awesome data results and recommendations to senior leaders

Basic Qualifications

• 8+ years experience in analytics field
• Knowledge of data analytics methods to answer business questions and create impact.
• To tell data stories to non-technical audience
• Technical background in data visualisation tools (Tableau), statistics, measurement, SQL, data instrumentation, automation scripting tools like Python
• Project management skills and ability to work with your team to bring projects to execution
• Experience in B2B, customer support, customer success, voice of customer
• Experience working in SaaS companies

At Atlassian, we aim to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .