Job description
Role AI & Automation Consultant
Responsibilities
- IT Operations(ITOPS) AI & Automation Solution design. Collaborate with
IT ops SME, process consultant to come up with overall opportunities &
solution
- Business process automation solution design. Collaborate with domain
consultant to come up with over all opportunities and solution
- Automation opportunity assessment and sprint planning
- Contribute to Solution Consulting assignments both presales and
execution
- Design / Identify Tools and Platforms requirement for AI & Automation
solutions,
- Estimations Effort; Cost; Time + Development of Business case(s) with
ROI + Program planning
- Participate in proposal defense in coordination with Sales / BD team
- Demos of IPs, & Technical discussion with customers / prospects
- Contribute to Analyst reviews, Webinar, POVs, Whitepaper, KM etc.
- Build Demo use cases, Case Studies required for solutions
Required Skills & Competencies
- Minimum 4 years of IT Operation (Apps/Infra operations)
experience with at least 2 years of Solution Architect experience ,
preferably IT Ops Production support / Cloud Ops/Application
support. AIOps Automation Solution Architect will be an added
advantage.
- Should have proven experience as a solution architect and have
participated in RFP/RFI solution responses(including effort
estimations) and Proposal defense, demoing solutions.
- Should have proven experience in IT Service management
processes and practices (e.g. ITIL, CMMI, PRINCE)
- Strong communication skills interact with Sales, Architects,
delivery leads with ability to communicate both business and
technology SMEs
- Ability to collaborate with multiple stakeholders to get things
done mainly with line of influence.
- Should be open for short term travels; Should be open to extend
support hours and be available for customer calls in late evenings.
- Knowledge in ITOPS/AIOPS and Automation methodologies /
platform trends is desirable
- Knowledge in AI/ML, Gen AI and Agentic AI.
- Hands on Automation implementation experience will be added
advantage
- Knowledge on AIOps tools like ServiceNow ITOM, Moogsoft,
ScienceLogic etc. will be added advantage.
- Hands on to at least one RPA tool will be added advantage
