We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
In just five years, we’ve partnered with over 8,000 brokers and enrolled over 225,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91 and a client retention rate of 93%, and we’ve helped brokers grow on average >100% since partnering with us.
It’s an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 70 to 100 in the last year. Most recently, we’ve raised a Series B from leading investors who share our ambition.
Join us: we’re always on the lookout for sharp, talented, empathetic teammates.
Summary
Spark is seeking a seasoned Senior Business Systems Specialist to lead the evolution of our core data and workflow systems. This strategic role is ideal for a forward-thinking professional with a strong track record of driving operational excellence through technology and data.
As a key member of our team, you will architect and optimize business-critical systems, champion data integration initiatives, and collaborate cross-functionally to deliver insights that inform high-impact decisions. You’ll play a pivotal role in transforming our systems landscape—streamlining processes, enhancing scalability, and enabling data-driven innovation across the organization.
This is an opportunity to influence the future of Spark’s business systems, working with advanced technologies in a high-growth environment. If you’re passionate about creating intelligent, scalable solutions and leading meaningful change, we want to hear from you.
What you’ll do- Lead the integration, ongoing maintenance, and strategic enhancement of key business systems such as Front, Airtable, Dialpad, Notion, Calendly, and more. Leverage a comprehensive understanding of each platform’s capabilities and interdependencies to drive seamless, cohesive workflows across the organization.
- Take full ownership of implementing and maintaining Spark’s core systems, ensuring they are fully aligned with organizational objectives, scalability requirements, and compliance standards. Drive continuous improvement to meet evolving business needs.
- Collaborate with internal teams to collect, analyze, and synthesize data from diverse sources and platforms, ensuring it’s actionable and supports key decision-making processes. Provide data insights that inform strategic initiatives across departments.
- Lead regular audits and quality assessments to ensure the integrity and accuracy of data, promptly addressing discrepancies and instituting corrective actions to prevent recurring issues.
- Manage complex data integration projects, ensuring seamless data flow from external partners and systems into Spark’s infrastructure.
- Spearhead the design and execution of scalable data processing solutions to meet the growing demands of a rapidly expanding organization.
- Serve as the go-to expert for internal tools, providing advanced guidance and support to teams on best practices for system usage, troubleshooting, and process optimization
- Lead the creation, editing, and maintenance of comprehensive documentation, ensuring clarity and accessibility for both technical and non-technical stakeholders. Foster cross-functional understanding and alignment through clear, concise communication.
- 5+ years of operations, consulting, or data experience
- Expertise with Airtable and/or Intercom
- Strong technical acumen with a demonstrated ability to quickly learn and apply new tools, systems, and technologies, translating technical challenges into actionable business solutions.
- Strong track record of navigating and resolving intricate data and workflow challenges, using a combination of strategic thinking and hands-on problem-solving to drive operational improvements and deliver results.
- Exceptional attention to detail
- Influencial cross-functional communication & stakeholder management
- Ability to understand complex business logic and translate it into technical processes
- Ability to continuously refine processes, adopt new technologies, and incorporate feedback
- Independent & comfortable with ambiguity
- Experience working with tools like Airtable, Front, Dialpad, Google Sheets, and Notion
- Additional technical experience with tools like SQL, Python or BI tools
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.
Why you should join our team
By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.
We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:
- Equity compensation
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- Paid Parental Leave
- Up to 14 weeks for birthing parents
- Up to 8 weeks for non-birth parents
- 11 paid holidays
- 2 week sabbatical at 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
Compliance
Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.
Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.
At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
