Spontaneous application HR

Lead account management across New Zealand’s Lower South Island, owning customer retention, renewals, expansion, and value realization. Manage, coach, and develop field-based Account Managers; build regional capability; improve customer experience; identify hiring needs; and recruit high-performing team members. The role requires strong relationships with farmers, commercial credibility, communication skills, autonomy, and comfort working in a dynamic field environment. Agriculture, farming, or rural New Zealand experience is advantageous.

Build and own evaluation infrastructure, observability tooling, datasets, annotation workflows, and diagnostic systems for production AI agents. Lead experiments across prompts, models, routing, caching, cost, and latency. Diagnose failures across planning, tool use, and agent execution, while partnering with AI Core engineering. Manage and grow the AI Quality team as a hands-on player-coach, contributing directly to production code and technical direction.

Own quality and validation readiness across complex AI software programs. Coordinate Engineering, Product, forward-deployed engineering, and Customer Success teams; define deliverables, milestones, acceptance criteria, and evidence; resolve dependencies and risks; improve release and validation workflows; and apply AI and automation to reduce manual effort. Provide release management backup and support cross-functional initiatives across Engineering and Security.