Solution Architect-BMC Helix

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About this opportunity
We are now looking for a Solution Architect, who will be responsible for analysing, designing and developing commercially viable end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the R&D team to translate the customer need and technology opportunities into detailed technical offerings, solutions and proposals. Supports the Consultants during requirement analysis and high-level design phases.

• We believe in trust - we trust each other to do the right things!
• We believe in creativity - trying new things and learning from our mistakes!

What you will do

• 5+ years' experience in BMC/Remedy Action Request System (ARS) 8.0+, BMC Remedy ITSM Suite 8.0+, (Asset, Service Desk, Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
• Must have experience working in BMC Helix ITSM 25.1.01 or later version.
• Must have experience working in different BMC Helix Modules like Helix Dashboard, DWP, Helix Innovation studio, PWA view development etc.
• Must have development experience with Remedy AR System application and with BMC/Remedy ITSM applications
• Managing Foundation Data (Create, Update, Delete). Experience with the configuration and definition of Foundation Data. Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM
• Remedy Server and Mid-Tier Administration- AR Server Configuration, Approval Server and Email Engine configuration, Reporting configuration, Audit logging configuration
• Understanding Integration of Remedy and 3rd party and B2B architecture. Experience with Migrations and consolidation of disparate systems into an Enterprise Remedy/ITSM Infrastructure
• Perform installation, upgrade, configuration, feature design, development & data loads for BMC Remedy applications
• Ability to translate requirements into application design utilizing best practice technical solutions. Ability to create & maintain design specifications, architectural diagrams, & process

• Provide technical support of the Remedy Suite including ADDM, BCM, CMDB, Asset Management, Service/Incident/Problem/Change management within the production, test and development environments.
• Experience in Change Management approvals, Assignments, notification mechanism, SLM and CM E2E life cycle

• Performing bug fixes and minor enhancements/workflow changes to Remedy applications. Ability to troubleshoot applications at the workflow and database level
• Must have experience with SQL & PLSQL
• Experience supporting all stages of the Software Development Lifecycle (SDLC)
• Certifications if any: ITIL, V4, II, DOD, IAT, BMC, CE, CMDB, ITSM, SRM

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 775640