It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
- Build and ship AI-powered features that are simple to use and deliver real value to customers.
- Write clean, scalable, reusable code and uphold engineering best practices: code reviews, unit testing, and automated test coverage that keeps releases stable and production-ready.
- Work with product owners to understand detailed requirements, and own your work end to end from design and implementation through test automation and delivery.
- Design software and APIs that customers can easily extend and customize to meet their specific needs.
- Build accessible, performant, componentized user interfaces that work consistently across web, workspace and mobile experiences.
- Investigate and resolve customer-reported defects and escalations, finding root causes across client, server and platform layers.
- Help design and implement new products and features while enhancing the existing product suite.
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 2+ years of experience with Java or a similar OO language, and strong JavaScript skills.
- A passion for the Web as a platform, reusability and componentization, with experience in a modern UI framework such as Angular, React or Vue.
- Experience with data structures, algorithms, object-oriented design, design patterns, and performance and scale considerations.
- Experience building or consuming REST APIs. Exposure to generative AI or LLM-based features (prompting, grounding, evaluating output quality) is a plus.
- Experience with test automation and a strong quality mindset, plus a working understanding of web accessibility.
- Strong analytical, debugging and design skills.
- Working knowledge of everyday tools: IDE, debugger, build tools, source control, ServiceNow instances, profilers, and system administration and Unix tools.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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