Executes and improves manual and automated QA for ServiceNow applications, workflows, configurations, customizations, and integrations. Responsibilities include test planning, case creation, regression and performance testing, defect management, test documentation, release validation, quality-gate support, and risk analysis. The role partners with agile teams, validates APIs and enterprise integrations, maintains traceability, and applies secure, responsible AI-assisted development practices.
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you serve as a seasoned member of an agile delivery team to validate and assure market-leading ServiceNow solutions in a secure, stable, and scalable way. You are responsible for executing and improving testing practices across ServiceNow applications and workflows, ensuring releases meet functional, integration, performance, and control requirements in support of the firm’s business objectives.
Job responsibilities
As a Software Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you serve as a seasoned member of an agile delivery team to validate and assure market-leading ServiceNow solutions in a secure, stable, and scalable way. You are responsible for executing and improving testing practices across ServiceNow applications and workflows, ensuring releases meet functional, integration, performance, and control requirements in support of the firm’s business objectives.
Job responsibilities
- Execute QA activities including test planning, test case creation, test execution, defect triage, and test reporting for ServiceNow releases (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps as applicable).
- Design and maintain the scalable manual and automated regression and performance test suites for ServiceNow configurations and customizations (workflows/Flow Designer, Business Rules, Client Scripts, UI Policies, integrations, portals).
- Perform functional, regression, smoke, integration, and end-to-end testing across ServiceNow and upstream/downstream systems (APIs, MID Server, SSO, CMDB-related integrations).
- Partner with developers, product owners, and platform teams to review requirements and acceptance criteria, identify test scenarios, and ensure appropriate coverage and traceability.
- Log, track, and manage defects with clear reproduction steps, severity/priority, and evidence; validate fixes and support release readiness decisions.
- Produce and maintain test artifacts (test plans, test cases, test data approach, RTM as needed) and contribute to release documentation and operational readiness.
- Analyze testing results and trends to identify recurring defects, root causes, and quality risks, recommending improvements to process, controls, and platform hygiene.
- Support CI/CD quality gates by integrating testing into pipelines where applicable and promoting consistent QA standards across environments (DEV/TEST/UAT/PROD).
- Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Hands-on practical experience in QA/testing within the Software Development Life Cycle, including test design, execution, defect management, and release validation.
- Experience testing ServiceNow configurations/customizations and understanding of core platform components (tables, forms, lists, ACLs, notifications, workflows/Flow Designer).
- Working knowledge of Agile delivery practices and QA in iterative release cycles; familiarity with CI/CD concepts and environment promotion practices.
- Experience with test management and defect tracking tools (e.g., Jira, ServiceNow Agile Development, or similar).
- Basic understanding of web technologies and APIs (HTTP, REST, JSON) and ability to validate integrations using logs and test tools (e.g., Postman or equivalent).
- Ability to create clear, actionable documentation and communicate effectively with technical and non-technical stakeholders.
- Understanding of security and controls concepts relevant to testing (e.g., access controls/roles, data handling, auditability, evidence capture).
- Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security.
- Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices.
Preferred qualifications, capabilities, and skills
- Experience with ServiceNow test automation (e.g., ATF – Automated Test Framework) and/or automation frameworks/tools used alongside ServiceNow.
- Familiarity with CMDB and ITIL-aligned processes (Incident, Problem, Change, Request, Asset/Discovery).
- Exposure to performance testing concepts and non-functional testing (availability, resiliency, audit/compliance readiness).
- Experience validating SSO, LDAP, and multi-system integrations involving MID Server, integration hubs, or enterprise APIs.
Similar Jobs
Consumer Web • HR Tech
Design, build, and operate production-grade autonomous AI systems and multi-agent workflows. Develop agentic capabilities using OpenAI, Google Gemini, and Perplexity; implement orchestration, reflection, planning, evaluation, observability, and human-in-the-loop controls. Deploy scalable serverless services with Python and AWS, integrate with .NET systems, manage reliability and cost constraints, and create testing frameworks to monitor and improve agent quality.
Top Skills:
.NetAmazon EventbridgeAws LambdaAws Step FunctionsC#Claude CodeCursorGoogle GeminiOpenaiPerplexityPython
.png){kind=logo}
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
Administer, operate, support, and enhance Cargill’s self-service analytics platforms, including Power BI, Tableau, and KNIME. Maintain Windows and Linux infrastructure, automate administration, manage authentication and access, and build monitoring, logging, and reporting capabilities. Provide Tier 2+ and on-call support, resolve platform issues, document systems, improve resiliency and performance, and coordinate multidisciplinary teams. The role also supports cloud infrastructure, networking, deployment automation, configuration management, and globally distributed analytics services.
Top Skills:
AnsibleArtifactoryAWSBashChefDnsDroneGitGoogle Compute EngineJenkins CiKnimeLinuxAzureMicrosoft FabricMicrosoft Power BiOpenstackPowershellPuppetPythonSaltTableauTerraformTlsWindows
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
Collects, processes, and analyzes moderately complex datasets to generate insights, builds automated reports and dashboards, performs statistical analysis, validates data quality, and partners with cross-functional teams to support trading and supply chain decision-making.
Top Skills:
Power BISAPSQLTrading Platforms
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
