Lead technology support to ensure operational stability and performance of production services through incident management and problem resolution.
Job Description
Join us to lead technology support in a dynamic environment, enhancing your career with growth opportunities.
Job Summary
As a Technology Support Lead at JPMorgan Chase within the Consumer & Community Banking division, you will play a pivotal leadership role in maintaining the operational stability, availability, and performance of our production services. Your responsibilities will include identifying, troubleshooting, and resolving issues to guarantee a seamless user experience.
Job Responsibilities
Required Qualifications, Capabilities, and Skills
Preferred Qualifications, Capabilities, and Skills
Join us to lead technology support in a dynamic environment, enhancing your career with growth opportunities.
Job Summary
As a Technology Support Lead at JPMorgan Chase within the Consumer & Community Banking division, you will play a pivotal leadership role in maintaining the operational stability, availability, and performance of our production services. Your responsibilities will include identifying, troubleshooting, and resolving issues to guarantee a seamless user experience.
Job Responsibilities
- Provide end-to-end application and infrastructure service delivery for successful business operations.
- Execute policies and procedures ensuring engineering and operational stability.
- Monitor production environments for anomalies and address issues using standard observability tools.
- Escalate and communicate issues and solutions to business and technology stakeholders.
- Lead incident, problem, and change management in support of full stack technology systems.
Required Qualifications, Capabilities, and Skills
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Proficiency on AWS Cloud Platform, with system design, application development, testing, and operational stability.
- Hands-on experience with infrastructure as code tools, such as Terraform and Helm chart.
- Experience in designing, deploying, and managing Kubernetes clusters across various environments.
- Minimum 4+ years of experience in Kubernetes, Terraform, Python, and Shell scripting technologies.
- Experience with Continuous Integration and Delivery tools like Jenkins.
Preferred Qualifications, Capabilities, and Skills
- Ability to lead by example and guide the team with technical expertise.
- Ability to identify risks/issues for the project and manage them accordingly.
- Experience with PostgreSQL, AWS RDS, Aurora, or Teradata preferred.
Top Skills
Aurora
AWS
Aws Rds
Jenkins
Kubernetes
Postgres
Python
Shell Scripting
Teradata
Terraform
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