As an IN SME, you will lead network operations, capacity planning, and technical support in telecom while ensuring customer satisfaction and operational excellence.
Join our Team
About this opportunity:
Shape the future of Intelligent Networks. We are looking for a IN SME to lead IN network operations and capacity planning within the Circle. This is a strategic role where your expertise ensures seamless service delivery, customer satisfaction, and operational excellence in one of the most critical domains of telecom. As the IN SME, you will drive network operations, dimensioning, and design reviews for Intelligent Networks (IN). You'll ensure KPI compliance, SLA adherence, and optimal utilization while supporting sales, marketing, and project teams with technical insights. This role offers exposure to large-scale IN environments, cross-functional leadership, and opportunities to influence customer experience and profitability.
You Will
The Skills You Bring
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Hyderabad
Req ID: 785677
About this opportunity:
Shape the future of Intelligent Networks. We are looking for a IN SME to lead IN network operations and capacity planning within the Circle. This is a strategic role where your expertise ensures seamless service delivery, customer satisfaction, and operational excellence in one of the most critical domains of telecom. As the IN SME, you will drive network operations, dimensioning, and design reviews for Intelligent Networks (IN). You'll ensure KPI compliance, SLA adherence, and optimal utilization while supporting sales, marketing, and project teams with technical insights. This role offers exposure to large-scale IN environments, cross-functional leadership, and opportunities to influence customer experience and profitability.
You Will
- Define and issue guidelines for dimensioning and capacity planning in consultation with technical teams.
- Lead IN network operations, design reviews, and performance monitoring to meet KPIs.
- Provide technical support to Sales, Marketing, Project Managers, O&M, and customers.
- Participate in customer projects-managing scope, risks, and expectations.
- Identify new business opportunities and contribute to repeat business.
- Manage resources, vendors, spares, and operational costs effectively.
- Ensure quality deployment and integration of new nodes (infra and equipment).
- Drive customer satisfaction and CSI scores through proactive engagement and performance improvements.
The Skills You Bring
- Proven experience in IN network operations and capacity planning.
- Strong knowledge of network architecture, signalling protocols, traffic dimensioning, and performance optimization.
- Excellent communication, presentation, and consultative skills.
- Ability to work in a matrix organization and adapt to cultural nuances.
- Telecom engineering background with managerial skills; Ericsson knowledge preferred.
- Certifications or expertise in performance audits and optimization are a plus.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Hyderabad
Req ID: 785677
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
