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Job Description:
The Senior Site Reliability Engineer drives Vertex to implement highly reliable, scalable, and performant system across the enterprise. This is realized by relentlessly measuring the environments and finding areas that need improvement. Improvements can range from education of engineering and operational resources, creating new capabilities, providing code enhancements, or implementing processes and tools. Success is measured by data and backed by continued customer satisfaction. The Senior SRE Engineer will use their infrastructure experiences combined with development engineering best practices to build solutions to improve our environment.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
- Responsible for designing, developing, implementing, and optimizing the efficiency of the environment including performance, reliability, and scalability of our services.
- Responsible for measuring the health and performance of the environments by implementing tooling such as Datadog to achieve the proper level of visibility of the environment.
- Enable teams to implement observability by developing and publishing standards and best practices, and providing guidance and implementation assistance to engineering teams.
- Responsible for designing and implementing coding assignments related to applications, systems reliability, monitoring, alerting, and analytics.
- Responsible for effectively managing Incidents to quickly and efficiently restore service to Vertex customers
- Accountable to bridge and educate Engineering and Operations teams to ensure SRE principles are implemented consistently across the enterprise.
- Take a proactive approach to anticipate and correct a wide range of production issues including outages, processing slowdowns or stoppages, errors, and failures
- Recommend engineering and operational improvements including code enhancements, process improvements, or procedural amendments.
- Ability to triage, isolate, and resolve complex environmental issues in an expedient and open fashion
- Provide technical leadership for a wide range of projects.
- Assist and mentor other engineering staff
KNOWLEDGE, SKILLS AND ABILITIES:
- Experience with multiple software development languages including C#, Go, Python or Java.
- Experience with platform monitoring tools like Datadog, AWS CloudWatch, or similar
- Experience with Software as a Service (SaaS) environments including architecture and management.
- Experience designing and deploying AWS services with an Infrastructure as Code (IaC) mindset with tools like Terraform.
- Experience with multiple hyperscale's, most notably AWS, Azure, and OCI
- Experience in Agile development methodology.
- Excellent written / verbal communication skills and presentation and project management skills.
- Ability to listen and understand information and communicate the same.
- Ability to network with key contacts outside own area of expertise.
- Ability to lead the work of others in the context of a project.
- Ability to work without supervision, working with wide latitude for independent decision making.
EDUCATION, TRAINING:
- Undergraduate degree preferably in Computer Science or a similar technical degree.
- 10+ years of experience in technology related roles.
- 4+ years of experience in a DevOps culture or production SaaS environment.
Other Qualifications – The Winning Way behaviours that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
- Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
- Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
- Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
- Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
- Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.
COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
Top Skills
What We Do
The Trusted Leader in Tax Technology.
We're Vertex (VERX). A pioneer in tax automation for more than 40 years. We proudly serve over 4,000 customers worldwide with distinction and provide comprehensive tax solutions that enable global businesses to transact, comply and grow with confidence.
Our collaborative, friendly culture is the foundation of everything we do and who we are. We're proud to be an employer guided by a common purpose by building trusted relationships at work, in business and in our communities. We strive to be a values-driven employer of choice who attracts, retains, and inspires talented professionals to achieve their full potential. We employ over 1,500 full-time professionals across three continents: US, Europe, and Brazil.
Our software, content, and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency and enabling greater confidence in meeting indirect tax obligations. As a result, our software is ubiquitous within our customers’ business systems, touching nearly every line item of every transaction that an enterprise can conduct. Our software is fueled by over 300 million data-driven effective tax rules and supports indirect tax compliance in more than 19,000 jurisdictions worldwide.
We partner with the world’s most respected companies and harness their strengths to deliver the best tax technology solution to businesses across the globe. We integrate with key technology partners that span ERP, CRM, procurement, billing, POS and e-commerce platforms. We also work closely with over 50 tax, accounting and consulting firms to provide the integrated tax technology solutions.
Why Work With Us
Vertex Inc. is a remote-first global organization that stands out for its commitment to innovation, collaborative culture, and focus on employee growth—our cutting-edge tax technology solutions power global commerce and creativity thrive. Join us to make a meaningful impact and advance your career in a supportive, dynamic workplace.
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