Site Reliability Engineer III

Job Description
There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
As a Site Reliability Engineer III at JPMorgan Chase within the Chief Technology Office, you will solve complex and broad business problems with simple and straightforward solutions. We are seeking a Site Reliability Engineer (SRE) to help drive reliable, scalable, and intelligent platform operations in a global financial environment. This role combines technical support, DevOps practices, and SRE principles-including on-call incident response, automation, and a customer-first mindset. You will work with modern tools to ensure our applications and services remain robust and available.
Job Responsibilities

• Collaborate with engineering, support, and operations teams to maintain and improve the reliability of mission-critical applications.
• Participate in incident management, troubleshooting, and continuous improvement initiatives.
• Implement automation and monitoring solutions to enhance system reliability.
• Join an on-call rotation and respond effectively to production incidents.
• Share knowledge and follow best practices to foster a culture of learning and innovation.
• Communicate clearly with stakeholders and proactively solve problems.
• Focus on customer needs and deliver high-quality support.
• Document solutions and incident responses for future reference.
• Analyze system performance and recommend improvements.
• Contribute to post-incident reviews and drive process enhancements.
• Support the integration of new tools and technologies to improve operational efficiency.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on SRE and Application Support concepts and 3+ years applied experience
• Demonstrate experience in SRE, DevOps, or application support roles, including knowledge of SLIs, SLOs, incident response, and troubleshooting.
• Utilize monitoring and observability tools such as Grafana, Prometheus, Splunk, and Open Telemetry.
• Apply hands-on experience with CI/CD pipelines (Jenkins, including global libraries), infrastructure as code (Terraform), version control (Git), containerization (Docker), and orchestration (Kubernetes).
• Work with cloud platforms such as AWS, GCP, or Azure, and automate infrastructure and deployments.
• Participate in on-call rotation and respond to production incidents.
• Break down complex issues, document solutions, and communicate effectively with team members and customers.
• Implement automation and monitoring solutions to support operational goals.
• Collaborate with cross-functional teams to resolve incidents and improve reliability.
• Contribute to continuous improvement of support processes and system performance.

Preferred Qualifications, Capabilities, and Skills

• Demonstrate experience in banking, fintech, or regulated environments.
• Participate in resilience engineering activities such as game days or chaos engineering.
• Mentor peers by sharing knowledge and best practices.
• Contribute to the adoption of innovative tools and approaches in support operations.