Site Reliability Engineer III

Job Description
There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
As a Site Reliability Engineer III at JPMorgan Chase within the Consumer & Community Banking, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
Job responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate.
• Provide guidance and support in developing appropriate design levels and achieving peer consensus.
• Collaborate with software engineers and teams to design and implement automated continuous integration and continuous delivery pipelines.
• Work with teams to design, develop, test, and implement solutions for availability, reliability, and scalability in applications.
• Implement infrastructure, configuration, and network as code for applications and platforms.
• Collaborate with technical experts, stakeholders, and team members to resolve complex issues.
• Utilize service level indicators and objectives to proactively address issues before they affect customers.
• Promote the adoption of site reliability engineering best practices within the team.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Proficient in site reliability culture and principles, with the ability to implement them within applications or platforms.
• Proficiency in at least one programming language such as Python, Java/Spring Boot, or .Net.
• Strong knowledge of software applications and technical processes within a specific technical discipline (e.g., Cloud, AI, Android).
• Experience in observability, including monitoring, alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Experience with continuous integration and delivery tools like Jenkins, GitLab, or Terraform.
• Familiarity with container and container orchestration technologies such as ECS, Kubernetes, and Docker.
• Ability to troubleshoot common networking technologies and issues.
• Capability to contribute to large teams by presenting information logically and effectively with minimal supervision.
• Proactive in recognizing roadblocks and eager to learn technologies that drive innovation.
• Ability to identify new technologies and solutions to meet design constraints.

Preferred qualifications, capabilities, and skills

• Initiative in implementing ideas to solve business problems.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.