Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with Support & operations experience.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
- Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
- Resolve issues related to ServiceNow modules, including ITSM, HAM, SAM
- Support and maintain ServiceNow modules.
- Support and maintain integrations between ServiceNow and external systems.
- Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions.
- Participate in platform upgrades, clone, patching, and performance optimization initiatives.
- Ensure adherence to best practices in ServiceNow development and configuration.
- Document technical solutions, workflows, and issue resolutions.
What You Bring Along
- 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM, ITAM, etc.)
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
- Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
- Deep understanding of the ServiceNow CMDB and all related processes
- Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
- Ability to create technical design documents and user documentation
Education:
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
Certifications & Knowledge
- Certified System Administrator(CSA)
- Certified Application Developer(CAD)
- CIS - ITSM
In addition, possession of any of the following certifications would be preferred and considered an added advantage:
- CIS - HAM
- CIS - SAM
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].
