MassMutual India
ServiceNow Discovery Engineer, Senior Associate, Technology Operations
Be an Early Applicant
The role involves managing ServiceNow Discovery and Service Mapping, optimizing IT asset tracking, and ensuring system performance. It includes creating patterns, scheduling discovery, monitoring results, and engaging in project management.
- ITSM & ITOM modules and respective integrations
- ServiceNow platform management and coordination
- Operational experience with ITSM tools
- Configuring, managing, and optimizing the ServiceNow Discovery module to automatically identify, track, and map IT assets across an organization's network
- Manages ServiceNow Discovery and ServiceNow Service Mapping.
- Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant.
- Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
- Establishes and maintains discovery schedules.
- Monitors discovery and service mapping results, reconciling and addressing any anomalies.
- Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.
- Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
- Participates in platform upgrade planning, testing, and validation.
- May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
- Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.
Top Skills
Itom
Itsm
Servicenow
Similar Jobs at MassMutual India
Big Data • Fintech • Information Technology • Insurance • Financial Services
The Senior Associate in Quality Assurance will define test strategies, conduct automation and manual testing, manage defects, and assess QA metrics across projects in regulated domains.
Top Skills:
CypressGithub ActionsJavaJenkinsJIRAJmeterLoadrunnerPostmanPythonSeleniumSoap UiUft
Big Data • Fintech • Information Technology • Insurance • Financial Services
The role involves installation, maintenance, and support of WebSphere MQ, including migration and security hardening, in an agile environment. Strong communication and interpersonal skills are essential for mentoring and collaboration.
Top Skills:
Authentication RecordsAuthority RecordsLinuxSsl EncryptionWebsphere MqWindows
Big Data • Fintech • Information Technology • Insurance • Financial Services
The role involves managing AIX systems, troubleshooting issues, performing migrations, and supporting 24/7 operations in a hybrid work environment.
Top Skills:
AixAix Hardware MigrationAix Os MigrationAix Os PatchingDlaprE-FixesHmcI-FixesLaprLpmVcs ClusterVios
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
