Service Architecture Manager

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About This Opportunity
We are looking for an experienced Service Architecture Manager to drive key strategic programs including AI/ML initiatives, SDE/Automation programs, MSN CRA initiatives, R&D/Customer projects, and other high-impact programs that directly improve MSN cost metrics and AAA maturity. You will be a part of the BCSS Service Line Operate - Service Management Service Architecture team, reporting to the Head of Service Architecture, and will play a pivotal role in uplifting existing capabilities in line with Ericsson's EOE objectives.
What You will do:

• Drive prioritized improvement initiatives in key strategic and operational areas, improving MSN cost metrics in line with Ericsson Project Management guidelines.
• Lead and execute AI/ML value pack-based initiatives in close alignment with the MSN portfolio team.
• Drive new business ideas from conceptualization to reality, evolving solutions around Process, People, Tools, and Data.
• Provide thought leadership by researching industry best practices, conducting experiments, and collaborating with internal and external industry leaders.
• Build and maintain strong relationships with internal and external stakeholders to align Service Management strategy with business priorities, the current threat landscape, and technology developments.
• Communicate end-to-end Service Management strategy to relevant stakeholders, prioritizing changes and opportunities based on Customer Experience, cost, risk, and business benefit.
• Own Budget Planning and Allocation, Forecasting, and Financial Reporting, ensuring program costs remain within prescribed limits.
• Continuously drive efficiency, improvements, and excellence across Service Delivery.
• Establish strong governance and reporting frameworks at all levels for assigned projects on a regular basis.
• Lead Risk Management and mitigation planning with proper governance for all programs under responsibility, influencing business decisions by weighing risk against the cost of inaction.
• Interface and collaborate with key stakeholders including SDUs, MSDMs, Service Owners, Transformation Managers, MA/BA FSO teams, Market Area Delivery Organization, MSCLT, and SLOP/BCSM Executive Management.

You will Bring:

• Degree in Engineering or equivalent (ECE / CSE / IT) or MBA.
• 14+ years of total experience, with 10+ years in Telecom Operations (vendor and/or service provider).
• Proven experience leading strategic initiatives in AI/ML and Automation streams.
• Prior experience in Project Management and/or Service Management functions within Managed Services.
• 5+ years of management experience.

Technical Competencies

• Strong knowledge and hands-on experience in Telecom Operations.
• Solid background in Project Management and/or Service Management functions.
• Certification in Project Management frameworks such as PMP is highly desirable.
• Strong understanding of Ericsson Policies, Directives, and Guidelines.
• Good understanding of SLA, WLA, and OLA frameworks.

All academic credentials must be from recognized and accredited institutions and are further subject to verification
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 785831