The Senior Technical Program Manager at Mastercard oversees project execution from inception to completion, ensuring team coordination, managing dependencies, and optimizing delivery processes. Responsibilities include planning, securing resources, maintaining project status communication, and driving continuous improvements through collaboration and effective management.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technical Program Manager
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Services Access program is Mastercard's platform for unlocking seamless access to value-added services across all transaction types-switched, non-switched, on-us, and non-Mastercard branded.
Role:
Overview• Works across teams to organize and accelerate delivery, ensuring all teams are delivering in a coordinated manner• Tracks and manages manifest definitions, release integration, timing, scope and delivery• Provides ongoing updates (with data) on the state of delivery• Proactively manages all dependencies, ensuring all outputs are production ready at launch
Responsibilities• Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program. Describes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays• Secures resources, scopes efforts, outlines priorities and establishes delivery milestones• Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Accelerates progress by driving crisp, timely decisions• Looked to as first point of contact for projects. Can communicate with confidence; levels up. Is the source of truth for status. Transforms raw thoughts into clear and concise communications. Provides right information and associated data about the state of the project to the right audience at the right time. Runs effective meetings• Has experience in and understands industry technologies. Understands their program, product, or O&T domain. Sufficient depth/credibility to be effective with teams they work with. Can competently represent team's services to stakeholders and other teams. May need to bring developers or SMEs to meetings to talk details• Program strategy defined. Delivers independently but will occasionally seek direction from peers/managers• Nurtures good working relationships with engineers, managers, and peers• Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technical Program Manager
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Services Access program is Mastercard's platform for unlocking seamless access to value-added services across all transaction types-switched, non-switched, on-us, and non-Mastercard branded.
Role:
Overview• Works across teams to organize and accelerate delivery, ensuring all teams are delivering in a coordinated manner• Tracks and manages manifest definitions, release integration, timing, scope and delivery• Provides ongoing updates (with data) on the state of delivery• Proactively manages all dependencies, ensuring all outputs are production ready at launch
Responsibilities• Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program. Describes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays• Secures resources, scopes efforts, outlines priorities and establishes delivery milestones• Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Accelerates progress by driving crisp, timely decisions• Looked to as first point of contact for projects. Can communicate with confidence; levels up. Is the source of truth for status. Transforms raw thoughts into clear and concise communications. Provides right information and associated data about the state of the project to the right audience at the right time. Runs effective meetings• Has experience in and understands industry technologies. Understands their program, product, or O&T domain. Sufficient depth/credibility to be effective with teams they work with. Can competently represent team's services to stakeholders and other teams. May need to bring developers or SMEs to meetings to talk details• Program strategy defined. Delivers independently but will occasionally seek direction from peers/managers• Nurtures good working relationships with engineers, managers, and peers• Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The Senior Technical Program Manager is responsible for planning, executing, and delivering engineering projects, managing risks, and coordinating across teams while aligning business goals and customer needs.
Top Skills:
AgileProject ManagementSQL
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The Senior Technical Program Manager will manage multiple agile initiatives, ensuring timely delivery, tracking risks, and facilitating communication across teams.
Top Skills:
EasybiExcelJIRAPower BIPowerPointWord
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The Senior Technical Program Manager leads complex technical programs, driving product delivery and fostering collaboration across teams and stakeholders while ensuring effective governance and risk management.
Top Skills:
AgileSafeScrum
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
