Senior Systems Operations Engineer

About this role:
Wells Fargo is seeking a Senior Systems Operations Engineer.
Transform traditional operations into a modern SRE model-building reliability by design, improving SLIs/SLOs, automating toil, defining and enabling critical monitoring, templatize the observability based on business-critical application and define critical user journeys for the same. Maturing incident & problem management. You'll be hands-on while also mentoring Ops/Dev teams to adopt SRE practices on scale.
In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong experience in large-scale distributed systems; 5+ years hands-on SRE/DevOps/Platform Engineering.
• Cloud: One or more-AWS / Azure / GCP (certifications a plus).
• IaC & Automation: Terraform, Ansible/Chef; solid Git practices (GitOps
• Observability: Prometheus, Grafana, OpenTelemetry, Thousandeyes, Appdynamics, Aternity.
• CI/CD: Azure DevOps, GitHub Actions, Jenkins, or GitLab CI; artifact mgmt and environment promotions.
• Programming: One of Python/Go/Java (scripting + API integrations).
• Reliability Practices: SLIs/SLOs, error budgets, capacity planning, canary/bluegreen, chaos/DR testing.
• Processes: Incident/Problem/Change, blameless postmortems, runbook design, oncall good practices. Strong documentation and communication skills

Job Expectations:

• Define and implement SLIs/SLOs and error budgets for critical services; drive SLO adoption across teams.
• Build and tune observability (metrics/logs/traces) with golden signals (latency, traffic, errors, saturation).
• Partner with Performance Engineering to run load/stress/soak tests and remove performance bottlenecks.
• Platform & Automation: Eliminate toil , Generate AI based observability assessment and maturity score card for all applications
• Create selfservice reliability tooling (runbooks, bots, reliability checks, golden paths).
• Incident, Problem & Change
• Lead high severity incidents (Major/SEV1), facilitate blameless postmortems, and track corrective actions.
• Culture & Enablement: Coach product and ops teams on SRE principles; define maturity models and track adoption.
• Build documentation: runbooks, dashboards, readiness checklists, and reliability reviews. always current.