Senior Systems Operations Engineer

About this role:
Wells Fargo is seeking a Senior Systems Operations Engineer
In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of strong hands-on experience in IBM BPM/BAW and Red Hat PAM administration, including installation, configuration, deployment, troubleshooting, and infrastructure support on Red Hat Linux platforms.
• Proven expertise in providing L2/L3 support for BPM and PAM environments, ensuring high availability, stability, and performance of critical business applications.
• Extensive experience in BPM/PAM platform installation, environment buildouts, upgrades, migrations, patching, and cluster administration across Development, QA, UAT, and Production environments.
• Strong knowledge of JBoss middleware administration, JVM tuning, datasource configuration, messaging, clustering, and performance optimization.
• Experience troubleshooting process execution failures, KIE server issues, business rule deployments, application integration issues, and platform outages.
• Hands-on experience with incident management, root cause analysis (RCA), problem management, and major incident coordination.
• Proven ability to automate operational activities using Shell/Python scripting and improve platform reliability through monitoring and self-healing solutions.
• Experience managing SSL certificates, security vulnerabilities, backup/recovery activities, and disaster recovery testing for BPM/PAM platforms.
• Strong understanding of monitoring tools such as ITRS, Grafana, AppDynamics, ELK, and Splunk for proactive platform support.
• Excellent collaboration skills with application, infrastructure, database, and network teams to ensure seamless delivery and operational excellence.

Job Expectations:

• Willingness to work in rotational shifts (6:30 AM-3:30 PM or 10:30 AM-7:30 PM) and provide weekend support on a rotational basis.
• Hands-on experience in Middleware administration and support for BPM and PAM platforms on Red Hat Linux
• Sound knowledge in IT Service Management- Incident/Problem Management, ITIL, Change/Release Management & Service transformations.
• Hand-on experience on tools like ITRS, AppDynamics, Grafana, Prometheus
• Strong Python/Perl/Shell/UNIX skills
• Should be able to independently manage complex platform issues
• Ability to perform in-depth technical postmortem of major incidents
• Ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals
• SRE/Cloud certifications
• ITIL certification

Posting End Date:
18 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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