At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
Job Description:
Join Pitney Bowes as Senior Support Engineer
Years of experience: 4-6 years
Job Location – Pune
Impact
As a Senior Support Engineer, you are a technology enthusiast who enjoys working with Configure, Price, Quote tools and package technologies. You are confident, collaborative, and able to drive cross-functional teams as you directly contribute to Pitney Bowes’ success. As the techno-functional point person, you will be responsible for systems support of critical platforms.
The Job
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Coordinate with application teams, infrastructure teams, and vendors to ensure optimal application availability.
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Work closely with end-users and stakeholders to quickly analyze problems and resolve system issues.
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Manage business and non-business impacting outages and conduct the ensuing root cause analysis.
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Lead and/or support application upgrades, patches, and testing.
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Drive system and process improvements to achieve operational excellence.
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Proactively identify automation opportunities with a strong focus on data quality and operational support.
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Be keen to learn new technologies and products and grow your career with the PB team.
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Provide on-call 24x7 support when required.
Qualifications & Skills Required
The role requires a talented, self-directed, and self-motivated individual with a strong work ethic and the following qualifications, experience, and skills:
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Bachelor’s Degree in Computer Science (or equivalent).
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Strong analytical skills and a data-driven approach to problem-solving.
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Excellent verbal and written communication skills.
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A positive, can-do attitude.
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Quick learner, result-oriented, proactive, and ready to take ownership of work.
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Comfortable operating on both a functional and a technical level.
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At least 4-6 years of experience working in a relevant field.
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Knowledge of web technologies and database concepts.
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Experience with REST API, web services programming, and tools like SOAP UI, POSTMAN REST, and SQL queries.
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Proven track record of supporting, enhancing, and working across multiple applications.
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Experience with SFDC Revenue Cloud (Configuration, Apex and Visualforce/LWC)
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Experience with IBM Sterling CPQ
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Familiarity with monitoring tools like Dynatrace and Splunk.
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Familiarity with work management solutions like Atlassian and Confluence.
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Experience with e-signature platforms (AdobeSign).
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global technology company providing commerce solutions that power billions of transactions. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; office mailing and shipping; presort services; and financing. For 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right. For additional information visit Pitney Bowes at https://www.pitneybowes.com/in.
Only Talent Matters at Pitney Bowes
Pitney Bowes is an equal opportunity workplace. To remove unconscious biases from our hiring process, we encourage ‘Blind Applications’ from candidates applying for jobs at Pitney Bowes. This means that details such as gender, caste, religion, nationality, and age are omitted from applications. And candidates can choose to reveal only their first or last name on the application.
Watch the video here: https://www.youtube.com/watch?v=dNB-K5KFU78
Watch the videos below for more information about Life at Pitney Bowes:
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Who we are
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Pitney Bowes All Stars
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Pitney Bowes named a Great Place to Work®
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Pitney Bowes Gratitude Video
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Pitney Bowes COVID Care
Pitney Bowes was the recipient of several coveted Awards:
We will:
• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)
Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
All interested individuals must apply online.
