The Senior Support Engineer ensures optimal network performance via monitoring, troubleshooting complex issues, and managing change requests while delivering excellent customer support.
Engineer - Network Engineering Data Services
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS• Provide implementation support for all SES Network related services sold to our customers• Interact daily with SES teams responsible for activating and supporting SES service to our customer base• Support network service activation for the Maritime Cruise and Aero industry• Provide Level 3 support for Network Operations Centre• Manage the relationship with peers and third parties to deliver a successful and optimized network and Satellite environment• Create, disseminate and (as required) update documentation of SES Networks of identified network processes, procedures, and controls• Work directly with customers and other internal departments and organizations to facilitate net-works engineering implementation, and acceptable levels service• Manages tools required to efficiently operate within the networking team - specifically Monitoring and management tools• Follow up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures have been taken• Provide Pre-Sales support as needed
QUALIFICATIONS & EXPERIENCE• Bachelor's degree in IT or equivalent filed• 5+ years of experience in MPLS, L2VPN, L3VPN, IP Transit, Carrier Ethernet, CG-NAT• 5+ years of experience of deployment experience of Quality of Service within a network• CCNP, or CCDP, or JNCIP is a must• CCIE, JNCIE certification is a plus• Extensive TCP/IP and routing knowledge (BGP,OSPF,ISIS,BFD)• Familiarity with the Cisco and Juniper routing and switching product lines• Professional level at various IGP protocols• Professional level knowledge of Switching Protocols• Professional level in BGP protocol• Expertise on Service provider and Enterprise networks• Expertise on Versa SD-WAN solutions• Experience with network security and network management• Be proficient on Linux, and Windows servers• Experience in Satellite Communication systems preferred
OTHER KEY REQUIREMENTS / COMMENTS• On-call duties will be required 24/7 on a rotational basis
"SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law."
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS• Provide implementation support for all SES Network related services sold to our customers• Interact daily with SES teams responsible for activating and supporting SES service to our customer base• Support network service activation for the Maritime Cruise and Aero industry• Provide Level 3 support for Network Operations Centre• Manage the relationship with peers and third parties to deliver a successful and optimized network and Satellite environment• Create, disseminate and (as required) update documentation of SES Networks of identified network processes, procedures, and controls• Work directly with customers and other internal departments and organizations to facilitate net-works engineering implementation, and acceptable levels service• Manages tools required to efficiently operate within the networking team - specifically Monitoring and management tools• Follow up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures have been taken• Provide Pre-Sales support as needed
QUALIFICATIONS & EXPERIENCE• Bachelor's degree in IT or equivalent filed• 5+ years of experience in MPLS, L2VPN, L3VPN, IP Transit, Carrier Ethernet, CG-NAT• 5+ years of experience of deployment experience of Quality of Service within a network• CCNP, or CCDP, or JNCIP is a must• CCIE, JNCIE certification is a plus• Extensive TCP/IP and routing knowledge (BGP,OSPF,ISIS,BFD)• Familiarity with the Cisco and Juniper routing and switching product lines• Professional level at various IGP protocols• Professional level knowledge of Switching Protocols• Professional level in BGP protocol• Expertise on Service provider and Enterprise networks• Expertise on Versa SD-WAN solutions• Experience with network security and network management• Be proficient on Linux, and Windows servers• Experience in Satellite Communication systems preferred
OTHER KEY REQUIREMENTS / COMMENTS• On-call duties will be required 24/7 on a rotational basis
"SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law."
Top Skills
Asa
Bgp
Cisco Asr
Compass
Dataminer
Eigrp
Ex Series
Helix
Juniper Mx
Mpls
Ospf
Satnms
Sciencelogic Em7
Sdwan
Service Now
Vrrp
Zenoss
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