Senior Staff Engineer, CRM Salesforce (Messaging for In-App and Web)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

REQUIREMENTS:

• Total Experience 9+ years
• Strong experience in Salesforce implementation and solution architecture.
• Strong expertise in Sales Cloud, Service Cloud, Marketing Cloud, Apex, Visualforce, and Lightning Web Components (LWC).
• Hands-on experience with Einstein Bot, Unified Messaging, Salesforce Messaging for In-App and Web (MIAW), Contact Center solutions, and Agentforce integrations.
• Strong knowledge of Salesforce platform architecture, governor limits, and best practices.
• Experience in designing scalable solutions using declarative tools (Flow, Process Builder, Workflow Rules) and custom development.
• Strong experience in REST/SOAP API integrations and middleware tools.
• Expertise in Salesforce data model, security model, and enterprise integration patterns.
• Strong consulting, communication, and stakeholder management skills.
• Experience in handling complex enterprise environments and multi-stakeholder engagements.
• Salesforce Architect certifications (Application/System Architect preferred).

RESPONSIBILITIES:

• Design and lead end-to-end Salesforce solution architecture for enterprise-scale implementations.
• Develop scalable solutions across Sales Cloud, Service Cloud, Marketing Cloud, and custom Salesforce applications.
• Architect and implement features such as Einstein Bot, Unified Messaging, MIAW, and Agentforce integrations.
• Translate business requirements into scalable Salesforce technical solutions and architecture designs.
• Define integration architecture between Salesforce and external systems using REST/SOAP APIs and middleware platforms.
• Ensure optimal use of Salesforce declarative and programmatic capabilities based on business needs.
• Conduct architecture and design reviews, ensuring adherence to Salesforce best practices and coding standards.
• Provide technical leadership and guidance to development teams on Apex, LWC, and system design.
• Manage platform performance, scalability, and governance, including handling Salesforce limitations and constraints.
• Lead client discussions, manage stakeholder expectations, and provide solution advisory support.
• Oversee end-to-end delivery including design, development, testing, deployment, and production support.
• Collaborate with business and technical stakeholders to define Salesforce roadmap and solution strategy.
• Mentor and guide technical teams to improve solution quality and delivery efficiency

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.