You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Program Manager
At Sun Life, we work together, share common values, encourage growth and achievement. Join our talented, diverse workforce and launch a rewarding career.
As a Program Manager, you will be responsible for planning, managing, and implementing complex medium to large technical and business program(s) supporting our business partner’s strategic objectives and goals.
What will you do?
- Manage all phases of IT/Business program(s) from initiation to closure while leveraging best practice standards and processes set out by Sun Life’s PMOs and other industry organizations, including PMI.
- Contribute to develop and implement program strategies and plans.
- Set and track program goals, objectives, and key performance indicators (KPIs).
- Manage program budgets and resources effectively.
- Coordinate with cross-functional teams to ensure successful program execution
- Provide clear direction and motivation to program team members.
- Ensure the definition and approval of program scope, deliverables, desired quality, and measures of success.
- Manage stakeholder relationships to ensure program delivery expectations are specified and successfully met.
- Work with multi site program teams.
- Monitor and report on program status highlighting issues and risks appropriately. And, as necessary, coordinate the development, discussion, and approval of corrective action and/or contingency plans.
- Define and manage program risks and issues ensuring appropriate strategies and plans are in place to mitigate or handle effectively. Proactively escalate risks and issues as appropriate.
- Ensure effective and timely communication occurs within the program team and between the program team and their stakeholders.
- Ensure that appropriate processes, tools, and techniques are available and used by the program team.
- Ensure that project activities and deliverables adhere to internal quality standards.
- Ensure compliance with relevant regulations and organizational policies
What will you need to succeed?
- Overall project management experience of 5-10 years, with proven expertise in handling complex program(s) and project(s)
- Expert knowledge of project management techniques, tools, and methodologies
- Strong knowledge of Agile delivery methodology
- Exceptional interpersonal skills, with an emphasis on relationship management and team building.
- Can effectively and concisely communicate program/project and technical information to provide comprehensive, concise recommendations to management.
- Ability to influence and manage difficult situations through to resolution; escalating as required and utilizing critical judgement in knowing when to do so.
- Ability to hold program/project team members and other stakeholders accountable to ensure that projects can progress according to plan.
- Effectively analyze program/project expense trends and understands the impact on projected spend.
- Has a personal sense of urgency about solving problems and getting work done and instills the same in the project team.
- Ability to partner with resource managers to deal fairly, firmly, and promptly with performance problems.
- Ability to create project plans and identify dependencies.
- Excellent organizational skills.
- Strong problem solving and ability to make recommendations on for decisions.
- Ability to work with some ambiguity and help project team members work with ambiguity.
Assets:
- PMP Certification or equivalent, and in good standing with PMI.
- PMI-Agile Certified Practitioner or equivalent
- University degree, college diploma or appropriate experience in lieu of.
- Project management experience in the insurance industry or finance industry
Job Category:
Project Management - Systems
Posting End Date:
30/01/2025
What We Do
A UK company, Sun Life Financial of Canada is focused on building excellent customer service by offering the highest levels of customer care. We have been serving customers in the UK for over 100 years
