Senior Solutions Analyst

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Team Overview

Global Delivery is responsible for the delivery of products to customers in support of client marketing campaigns, account risk management, and depersonalized analytical data requests.
This position is accountable for delivery of transactional, batch and self-serve solutions for internal & external customers within the service level agreements. This is done through processing and loading of requests as per client requirements, thereby ensuring that good quality outputs and reports are produced and delivered to clients. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Deliver service excellence for Batch order fulfilment.
• Perform pre-validations and engage with Customer engagement and Sales teams to understand the requirements and to address major anomalies that would impact quality.
• Produce good quality output within specified turnaround times to facilitate better credit decision-making by clients. Ensure any data related concerns are addressed before delivering to the customers. 
• Validate batch fulfilment system setup and output- data extraction, cleansing & validation (using Ab-Initio on UNIX platform), based on requirements from the customer.
• Review and process work requests using internally developed tools to ensure all requirements are met.
• Ensure that good quality input data is processed to achieve a high match rate. 
• Demonstrate good understanding of the business, domain and products.
• Adhere to documented processes and contribute to documentation reviews.
• Ensure queries and complaints are dealt with in a timely manner.
• Adherence to KPI metrics/ goals
• Identify where to improve efficiency and / or quality of processes. Focus on automation to improve product/process turntime.
• Collaborate with internal and external cross-functional teams to drive new business initiatives and deliver long-term value-added product propositions
• Review of deliverables of analysts and act as “Secondary” for their work requests
• Mentor and train analysts/ new associates to enable them to effectively perform their tasks diligently.

Required Knowledge And Experiences

Essential

• Bachelor’s degree in engineering, operations research, or other equivalent field with a track record of academic excellence with 3-5 years of experience of with programming and data manipulation languages (Ab Initio, Unix, SQL).
• A passion for service excellence.
• Strong attention to detail.
• Effective interpersonal and communication style with the ability to interact at multiple levels within and outside the organization.
• Ability to work independently.
• Ability to plan and organise workload with guidance.
• Ability to problem solve efficiently and effectively.
• Ability to multitask in a fast-paced environment.
• Good time management skills
• High level of familiarity with Microsoft Office tools.
• Willingness to work in US timings.
• Work creatively and analytically in a problem-solving environment
• Demonstrate opportunities/ improvements of existing processes

Desirable

• Familiarity with credit bureau offerings
• Basic knowledge of Autosys or other scheduling tools

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Sr Analyst, Business Operations