Senior Software Quality Assurance Analyst

Job Description
Role: Senior Software Quality Assurance Analyst
Location: Bengaluru
Overview:
We are seeking a Senior Software Quality Assurance Analyst to lead QA strategy and execution for complex, enterprise applications. You will define testing approaches, manage end-to-end and regression testing, drive quality improvements across the SDLC in an Agile environment, and mentor junior QAs. Strong experience with test management tools, defect tracking, and enterprise integrations (Pega experience preferred) is required.
As a Senior Software Quality Assurance Analyst, you will be a quality leader and hands-on tester responsible for ensuring that complex features and system integrations meet business and technical requirements. You will define and implement testing strategies and standards, lead end-to-end and regression testing for major releases, and embed shift-left practices to catch defects early. Working closely with product owners, developers, and business analysts, you will translate user stories into thorough test coverage, run manual and exploratory tests, and ensure traceability between requirements, test cases, and defects.
Key responsibilities:

• Lead QA initiatives and continuous process improvements; establish and maintain testing standards and quality metrics
• Define and implement testing strategies for complex features, integrations, and end-to-end business processes
• Analyze user stories and requirements; design, write, and execute comprehensive sprint and regression test cases
• Convert sprint test cases to regression suite artifacts and maintain organized test case management in ALM Octane (or similar)
• Perform static testing during estimations and grooming; estimate testing effort and complexity for stories
• Lead release-level end-to-end testing and coordinate cross-system integration testing
• Log, track, and prioritize defects in VersionOne / Digital.AI (or similar); participate in defect triage and drive resolution
• Participate actively in Agile/Scrum ceremonies (planning, daily standups, retrospectives, demos) and collaborate on backlog refinement
• Mentor and train junior QA analysts on testing techniques, tools, and best practices; promote a culture of quality and continuous learning
• Communicate testing status, risks, and issues to stakeholders; facilitate knowledge-sharing and lessons-learned sessions

Required Qualification:

• 5+ years of progressive experience in software quality assurance, including leading testing efforts for enterprise applications
• Proven experience working in Agile/Scrum environments and influencing quality across teams
• Hands-on experience with test case management tools (ALM Octane or similar) and defect tracking/project management tools (VersionOne / Digital.AI or similar)
• Strong knowledge of testing methodologies, test design techniques, requirements analysis, and static testing
• Experience testing complex integrations, end-to-end processes, and domain knowledge with Order Management or similar business applications
• Excellent analytical, problem-solving, communication, and collaboration skills; ability to manage multiple priorities and drive results
• Bachelor's degree in computer science, IT, or related field, or equivalent experience

Preferred qualifications:

• UI automation experience with Playwright (JavaScript) or similar frameworks (Selenium, Cypress)
• API automation experience with Playwright, Postman, or equivalent tools
• Programming/scripting knowledge in JavaScript and experience integrating automated tests into CI/CD pipelines
• Pega platform experience highly preferred
• If you are a proactive, quality-focused leader who enjoys mentoring others and improving testing practices across teams, this role offers the opportunity to shape QA strategy for complex enterprise systems and ensure reliable delivery of business-critical functionality

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.