About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
Job Description
Boomi - Software Support Engineer – Backend Team
Boomi is looking for an enthusiastic individual with a perfect blend of technical understanding and communication skills passionate for helping customers. As a Boomi Software Support Engineer on the Triage Team, you enjoy working with customers, troubleshooting issues, and finding creative solutions to complex technical problems.
Responsibilities
Triage Team members are the catalysts to creating a world-class software support experience for Boomi customers. Working via chat, phone, email, and Boomi’s Support Portal, you will engage with our customers to troubleshoot and resolve complex issues with Boomi’s IPaaS solutions while setting the priorities and driving the day-to-day activities of the Boomi Support Organization. Working in a fast-paced environment, quickly adapting to changing priorities, and working across organizations are vital skills a Software Support Engineer on the Triage Team must possess.
As a Boomi Software Support Engineer on the Backend Team, you will also work closely with other members of the Product Support Organization, Customer Engineering, Customer Success, and internal Business Operations Teams to prioritize work and drive problem resolution while effectively managing customer expectations.
A Boomi Software Support Engineer on the Triage Team knows that to make our customers wildly successful, they need to be an expert in Boomi and a wide range of IT concepts. Still, they must also be a teacher detail-oriented and attentive to customer needs.
As this is a customer-facing role, strong communication and presentation skills and customer empathy are paramount. You will need to be able to manage customer expectations, set priorities, and communicate complex technical issues across a broad audience with technical and non-technical backgrounds.
The ideal candidate will be a decisive troubleshooter, have a passion for helping customers, and comfortable working in a fast-paced environment.
Requirements:
Working hours are Monday – Friday, 9:30am-6:30 pm IST.
Willingness to work a rotating shift, if needed
Strong presentation and communication skills
Detail-oriented, attentive, and empathetic to customer needs
Desire to work with customers daily
Ability to excel in a face-paced environment
Strong written and verbal communication skills with a focus on being able to summarize and articulate complex technical topics to technical and non-technical audiences
Willingness and ability to be on-call
A passion for solving customer problems using your refined communication skills to coach and train customers
Practical experience installing, administering, and troubleshooting software applications running on the Cloud. Preferred experience with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
Knowledge of and practical experience working with software applications running on Linux and Windows.
Strong understanding and experience with API/MDH.
Fundamental understanding of JVMs
Practical understanding of basic networking concepts and protocols such as Firewalls, Load Balancers, TLS, HTTP/S, SSL, TCP/IP, S/FTP
Preferred experience with programming and scripting languages
Java, JavaScript, React, Groovy
Preferred experience administrating
Netsuite, Salesforce, Hadoop, Relational and NoSQL Databases
Preferred experience with Orchestration and Containerization
Kubernetes, Docker
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
What We Do
In a time when connection matters more than ever before, Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning integration platform helps businesses innovate for the future and carry out critical missions that can ultimately change lives, helping us earn recognition as one of Inc 5000’s fastest-growing private companies in the U.S. Boomi boasts an award-winning product and work culture, including Inc. Magazine’s Best Workplaces, as well as two international Stevie® Awards for Company of the Year and Product Innovation. With both our CEO and CFO based in greater Boston, Boomi recently garnered recognition from Comparably for Best Company for Career Growth and Best CEOs for Diversity.
A category-leading, global SaaS (Software as a Service) company, Boomi pioneered iPaaS (Integration Platform as a Service) and recently set a record for the largest customer base in the industry today, including several Fortune 500 companies and notable brands globally, such as Moderna, Novartis, LinkedIn, Cisco, AT&T, and Australian Red Cross.
Boomi’s cloud-native, low-code platform helps organizations across multiple industries intelligently connect data and applications, streamline workflows and deliver more integrated customer experiences. From Moderna creating its vaccine faster to Union Bank & Trust quickly supporting PPP loans to UMass and Cornell University accelerating transformation into cloud-first connected campuses, Boomi's iPaaS was the foundation enabling these organizations to modernize their IT system and accelerate digital transformation.
Positioned as a Leader in the Gartner® Magic Quadrant™ for Enterprise Integration Platform as a Service (EiPaaS) for eight consecutive years, Boomi consistently garners numerous awards, including the Gold Globee® Award in the Platform as a Service (PaaS) category. We boast a worldwide network of approximately 800 partners, including Accenture, Deloitte, SAP and Snowflake; and partner with the largest hyperscaler cloud service providers, including Amazon Web Services, Google and Microsoft, among others.
Why Work With Us
Boomi boasts an award-winning work culture built on five core values: Play for Each Other, Go Beyond, Create Awesome Things, Build Trust and Own It. As we grow rapidly, invest in talent, and cultivate careers, much opportunity exists for professional growth and participation in our vibrant employee resource groups
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