The role involves providing L2 and L3 support for production environments, troubleshooting ETL pipelines, maintaining server health, and collaborating with DevOps teams. Requires strong SQL, Linux, and cloud skills.
We are 3PILLAR GLOBAL
We build breakthrough software products that power digital businesses. We are an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail.
Our key differentiator is our Product Mindset. Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindset’s core values – Minimize Time to Value, Solve For Need, and Excel at Change. Our teams apply this mindset to build digital products that are customer-facing and revenue-generating. Our business-minded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond.
In 2025, 3Pillar Global India was named as a “Great Place to Work” for the sixth year in a row based on how our employees feel about our company, collaborative culture, and work/life balance - come join our growing team
Key Responsibilities
- Providing L2 & L3 Support around Tickets reported from Production Environments Available till 11 AM Pacific time for overlap with US client and ready for on call support over weekend (once in a month)Monitor, analyze, and troubleshoot ETL/data pipelines across Data Lakes and distributed systems Conduct in-depth root cause analysis using SQL queries, system logs, and monitoring tools Support microservices-based applications running in Docker and Kubernetes environmentsDiagnose and resolve Linux server issues related to disk usage, memory, networking, and permissions Collaborate with DevOps and CloudOps teams on system scaling, performance optimization, and configuration changes Maintain and automate system health using cron jobs, shell scripts, and cloud-native tools Drive end-to-end incident resolution, create detailed RCA reports, and implement preventive measures Work with cross-functional teams to identify long-term solutions and enhance system stability Ensure SLA compliance, maintain accurate documentation, and continuously improve support processes
Minimum Qualifications:
- Must Have Minimum 3-4 years of experience in Technical/Application/Production Support in a fast-paced environment Strong hands-on experience with SQL, Linux, and cloud platforms (preferably AWS) Familiarity with monitoring and log management tools such as Datadog, Sumologic, Zabbix or similar platforms Practical experience with Docker and Kubernetes Good understanding of microservices architecture, APIs, and log debugging Strong analytical and problem-solving skills with keen attention to detail Excellent communication and collaboration skills to work across technical and non-technical teams
Top Skills
AWS
Datadog
Docker
Kubernetes
Linux
SQL
Sumologic
Zabbix
Similar Jobs
Cloud • Information Technology • Productivity • Software • Automation
Lead and develop the TA team in India, implement scalable hiring practices, optimize TA tech stack, drive diverse sourcing strategies, and ensure compliance with local laws.
Top Skills:
Ashby AnalyticsBrighthireFlexaGemGreenhouseLinkedin RecruiterWorkday
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
The Salesforce Developer will design, develop, and maintain Salesforce applications, ensuring scalability and adherence to best practices while collaborating with various teams.
Top Skills:
ApexBulk ApiGearsetGitJavaScriptLwcRest ApiSalesforceSalesforce Soap ApiSfdxSOQLSoslVisualforce
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
The Principal Software Engineer will lead software development efforts, mentor junior engineers, and collaborate on product features using technologies like Java and AWS.
Top Skills:
AWSGithub ActionsJavaJava Spring BootJenkinsJunitMavenSnykTrivy
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
